New River Community College
Overview
The HR Client Partner provides comprehensive HR transactional support for faculty and staff across assigned departmental units. Responsibilities span both new hire/onboarding processes and employee lifecycle transactions, including job and pay changes, compliance requirements, and separations. The role ensures timely and accurate data entry in Banner HR, Cardinal HCM (where applicable), BDM, and related HRIS systems; maintains compliance with state, federal, and university policies; and partners with internal HR colleagues to deliver consistent service. Each HR Client Partner manages transactions for designated units to ensure accountability and continuity while cross-training with peers for backup coverage. Knowledge, Skills, and Abilities
Knowledge of HR transactional processes across onboarding and the employee lifecycle. Familiarity with I-9, E-Verify, background screening, and fingerprinting requirements. Ability to key HR actions accurately with appropriate documentation across Banner HR and Cardinal HCM. Exceptionally organized with meticulous attention to detail and strong follow-through. High degree of discretion and confidentiality in handling sensitive matters. Effective written and verbal communication; strong internal customer service orientation. Ability to document and share best practices and clear process steps, escalating observed themes or issues to the reporting manager for dissemination to HR Business Partners and/or Talent Acquisition Partners for communication to assigned areas and to support process streamlining. Ability to develop and maintain SOPs that support continuity in HR processing. Minimum Qualifications
Prior HR operations, onboarding, or transactional HR experience. Experience with HRIS and document management systems, including Banner HR and BDM. Proficiency with Microsoft 365, including Excel and reporting tools. Additional Considerations
Knowledge in HR, Business, or related field, or an equivalent combination of training and experience. Experience with Cardinal HCM, Banner HR action and reason codes, BDM, and PeopleAdmin. Prior experience working in higher education or a similarly complex, decentralized environment. Familiarity with Commonwealth of Virginia HR policies. Experience with background check platforms (First Advantage, Fieldprint). Professional certification such as PHR or SHRM-CP. Conditions of Employment
Work hours for this position are Monday through Friday from 8:00 am – 5:00 pm, and work location is on the ODU main campus in Norfolk, VA. Salary
Annual Salary/Hourly Rate: Salary range between $ - 55,000 - $58,000 Open and Application Details
Job Requisition Number: S03118 Job Open To: General Public Open Date: 11/03/2025 Close Date: 11/11/2025 Open Until Filled: No Equity and Accessibility
Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information. Criminal Background Check: The final candidate is required to complete a criminal history check. Supplemental Questions: Required fields are indicated with an asterisk (*) Do you have experience processing HR transactions such as new hires, job changes, or separations in an HRIS system (e.g., Banner, Cardinal HCM, or similar)?
Yes No
Have you used Banner HR, Cardinal HCM, or another enterprise HR/payroll system to process personnel actions?
Yes No
How many years of experience do you have working in HR operations, payroll, or related HR transactional support?
Less than 1 year 1-2 years 3-5 years More than 5 years
Do you have experience performing or coordinating onboarding activities such as I-9 verification, E-Verify, or background checks?
Yes No
Briefly describe your experience working in a higher education or similarly complex, decentralized organization, including the types of HR or administrative processes you supported. (Open Ended Question) Applicant Documents: Required Documents; Optional Documents: Resume, Cover Letter/Letter of Application, Other Document, Yellow Layoff Form, Blue Layoff Card, AHP Letter
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The HR Client Partner provides comprehensive HR transactional support for faculty and staff across assigned departmental units. Responsibilities span both new hire/onboarding processes and employee lifecycle transactions, including job and pay changes, compliance requirements, and separations. The role ensures timely and accurate data entry in Banner HR, Cardinal HCM (where applicable), BDM, and related HRIS systems; maintains compliance with state, federal, and university policies; and partners with internal HR colleagues to deliver consistent service. Each HR Client Partner manages transactions for designated units to ensure accountability and continuity while cross-training with peers for backup coverage. Knowledge, Skills, and Abilities
Knowledge of HR transactional processes across onboarding and the employee lifecycle. Familiarity with I-9, E-Verify, background screening, and fingerprinting requirements. Ability to key HR actions accurately with appropriate documentation across Banner HR and Cardinal HCM. Exceptionally organized with meticulous attention to detail and strong follow-through. High degree of discretion and confidentiality in handling sensitive matters. Effective written and verbal communication; strong internal customer service orientation. Ability to document and share best practices and clear process steps, escalating observed themes or issues to the reporting manager for dissemination to HR Business Partners and/or Talent Acquisition Partners for communication to assigned areas and to support process streamlining. Ability to develop and maintain SOPs that support continuity in HR processing. Minimum Qualifications
Prior HR operations, onboarding, or transactional HR experience. Experience with HRIS and document management systems, including Banner HR and BDM. Proficiency with Microsoft 365, including Excel and reporting tools. Additional Considerations
Knowledge in HR, Business, or related field, or an equivalent combination of training and experience. Experience with Cardinal HCM, Banner HR action and reason codes, BDM, and PeopleAdmin. Prior experience working in higher education or a similarly complex, decentralized environment. Familiarity with Commonwealth of Virginia HR policies. Experience with background check platforms (First Advantage, Fieldprint). Professional certification such as PHR or SHRM-CP. Conditions of Employment
Work hours for this position are Monday through Friday from 8:00 am – 5:00 pm, and work location is on the ODU main campus in Norfolk, VA. Salary
Annual Salary/Hourly Rate: Salary range between $ - 55,000 - $58,000 Open and Application Details
Job Requisition Number: S03118 Job Open To: General Public Open Date: 11/03/2025 Close Date: 11/11/2025 Open Until Filled: No Equity and Accessibility
Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information. Criminal Background Check: The final candidate is required to complete a criminal history check. Supplemental Questions: Required fields are indicated with an asterisk (*) Do you have experience processing HR transactions such as new hires, job changes, or separations in an HRIS system (e.g., Banner, Cardinal HCM, or similar)?
Yes No
Have you used Banner HR, Cardinal HCM, or another enterprise HR/payroll system to process personnel actions?
Yes No
How many years of experience do you have working in HR operations, payroll, or related HR transactional support?
Less than 1 year 1-2 years 3-5 years More than 5 years
Do you have experience performing or coordinating onboarding activities such as I-9 verification, E-Verify, or background checks?
Yes No
Briefly describe your experience working in a higher education or similarly complex, decentralized organization, including the types of HR or administrative processes you supported. (Open Ended Question) Applicant Documents: Required Documents; Optional Documents: Resume, Cover Letter/Letter of Application, Other Document, Yellow Layoff Form, Blue Layoff Card, AHP Letter
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