JDA Software
Sr. Renewals Manager page is loaded## Sr. Renewals Managerlocations:
Monterreytime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
253490**Blue Yonder Job Profile:** Sr. Renewals Manager**About Blue Yonder:**Blue Yonder offers a dynamic and inclusive work environment, fostering innovation and collaboration. Our commitment to sustainability and employee growth makes Blue Yonder not only a leading provider in the digital supply chain space but also a great place to build a rewarding career.**Overview**The Sr. Renewals Manager at Blue Yonder will oversee the renewal process for subscription-based services and contracts, ensuring high renewal rates and customer satisfaction. This role requires strategic oversight, strong leadership, and the ability to manage complex negotiations and collaborate across multiple departments.**What you'll do - Main responsibilities:*** Responsible for meeting or exceeding maintenance and SaaS objectives and quotas* Manage a team of renewal specialists to ensure progression on OKRs and goals* Oversee team’s renewal strategy and plan to retain and grow assigned business.* Ensure ARR and attrition forecasts are being actively and accurately measured per internal processes* Implement customer retention strategies in identified “at-risk” customers.* Assist and mentor team in negotiating terms that result in favorable outcomes for both BY and clients.* Participates in escalated account planning discussions in both internal and external meetings* Interact with cross-functional teams including Sales and Customer Success in a professional manner to ensure high level collaboration is taking place.* Conduct 1:1s to coach, provide feedback, discuss career planning, and ensure process adherence and system compliance* Identify associate training and development needs by team/individual and help facilitate the creation and completion* Ensure team are progressing goals* Maintains positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY.* Manages the day-to-day team activities to ensure the team adheres to operational guidelines* Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.* Provide management reporting on renewal efforts including forecasting, incremental revenue, and reasons for customer renewal/attrition* Training and On-boarding new team members**What are we looking for - Qualifications:*** Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree or MBA preferred.* 7+ years of experience in renewals management, sales, account management, or customer success, preferably within the software or technology industry.* Strong negotiation, communication, and interpersonal skills.* Proficient in CRM software (such as Salesforce) and MS Office (particularly Excel).* Demonstrated ability to manage multiple priorities, complex projects, and meet tight deadlines.* Analytical mindset with the ability to interpret data and generate actionable insights.* In-depth knowledge of SaaS environments and subscription-based service models.* Proven leadership skills with experience managing and developing high-performing teams.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
Monterreytime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
253490**Blue Yonder Job Profile:** Sr. Renewals Manager**About Blue Yonder:**Blue Yonder offers a dynamic and inclusive work environment, fostering innovation and collaboration. Our commitment to sustainability and employee growth makes Blue Yonder not only a leading provider in the digital supply chain space but also a great place to build a rewarding career.**Overview**The Sr. Renewals Manager at Blue Yonder will oversee the renewal process for subscription-based services and contracts, ensuring high renewal rates and customer satisfaction. This role requires strategic oversight, strong leadership, and the ability to manage complex negotiations and collaborate across multiple departments.**What you'll do - Main responsibilities:*** Responsible for meeting or exceeding maintenance and SaaS objectives and quotas* Manage a team of renewal specialists to ensure progression on OKRs and goals* Oversee team’s renewal strategy and plan to retain and grow assigned business.* Ensure ARR and attrition forecasts are being actively and accurately measured per internal processes* Implement customer retention strategies in identified “at-risk” customers.* Assist and mentor team in negotiating terms that result in favorable outcomes for both BY and clients.* Participates in escalated account planning discussions in both internal and external meetings* Interact with cross-functional teams including Sales and Customer Success in a professional manner to ensure high level collaboration is taking place.* Conduct 1:1s to coach, provide feedback, discuss career planning, and ensure process adherence and system compliance* Identify associate training and development needs by team/individual and help facilitate the creation and completion* Ensure team are progressing goals* Maintains positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY.* Manages the day-to-day team activities to ensure the team adheres to operational guidelines* Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.* Provide management reporting on renewal efforts including forecasting, incremental revenue, and reasons for customer renewal/attrition* Training and On-boarding new team members**What are we looking for - Qualifications:*** Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree or MBA preferred.* 7+ years of experience in renewals management, sales, account management, or customer success, preferably within the software or technology industry.* Strong negotiation, communication, and interpersonal skills.* Proficient in CRM software (such as Salesforce) and MS Office (particularly Excel).* Demonstrated ability to manage multiple priorities, complex projects, and meet tight deadlines.* Analytical mindset with the ability to interpret data and generate actionable insights.* In-depth knowledge of SaaS environments and subscription-based service models.* Proven leadership skills with experience managing and developing high-performing teams.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr