H&R Block - Client Service Professional / Receptionist (Seasonal)
At H&R Block, we provide help and inspire confidence in our clients, associates, and communities. We believe in a high performing, connected culture where everyone feels they belong. This seasonal role is part of our long‑term Block Next strategy, focused on innovation, client experience, and sustainable growth.
Typical Day
Helping others is what we do best here. As a Client Service Professional / Receptionist you will inspire people to make confident, informed decisions about their lives, careers, and money. You will build client relationships that grow stronger each year.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner.
- Match clients with the best‑suited tax professional for their needs.
- Schedule clients according to their preferences.
- Ensure all client needs are met during service both in person, over the phone, or virtually.
- Maintain office cleanliness and organization of resources with team members.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Ability to work a flexible schedule and/or in multiple locations.
- Sales/marketing experience.
- Experience working in a fast‑paced environment.
- Previous experience in a customer service environment.
- Ability to multi‑task.
- Strong organizational and time‑management skills.
- Computer proficiency with Microsoft Office.
Benefits
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou.
- Neurodiversity and caregiver support.
- Various discounts on everyday items and services.
- Medical coverage, 401(k) retirement savings plan, employee stock purchase plan (subject to eligibility).
Pay
Hourly range: $11.00 – $27.00/hr. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and geographic location. Incentive compensation may be available.
H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.