State of Alaska
Set sail on an exciting career adventure in the reservation’s office at AMHS in Juneau or Ketchikan! Picture yourself as the helm of customer satisfaction, navigating the seas of booking inquiries and ticketing tasks with flair. At AMHS, we’re a crew united by the love for the ocean and exceptional service.
Pay is based on location. Ketchikan: $23.45 hourly (Overtime Eligible). Juneau: $24.62 hourly (Overtime Eligible).
What You Will Be Doing
Our Administrative Assistants are the backbone of the Ferry System, ensuring passengers are taken care of and excited for a trip on the ferry. We handle AMHS reservations for the public, using independent judgment. The role requires excellent customer service skills, teamwork vision, and superb judgment. Become an integral part of the local community and work with DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for Alaskans and frequent visitors. Our Organization, Mission, And Culture
The State of Alaska Department of Transportation (& Public Facilities) mission is Keep Alaska Moving. We work toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. Collaboration, communication, and coordination increase our ability to succeed. Creating teams focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. The Working Environment You Can Expect
This position is located in Ketchikan or Juneau, Alaska. Working at DOT&PF offers a uniquely challenging and rewarding environment with diverse and expansive terrain, extreme weather conditions, and various locations including remote locations and urban centers. The Benefits Of Joining Our Team
DOT&PF offers an array of benefits, career growth opportunities, professional development, training programs and mentorship. The state of Alaska has a generous benefits package and excellent retirement plan. For more information: https://doa.alaska.gov/dop/workplace/benefits/ Who We Are Looking For
Customer Service: Anticipates and meets the needs of internal and external customers. Delivers high‑quality products and services; committed to continuous improvement. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent; recovers quickly from setbacks. Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account audience and nature of the information; makes clear and convincing oral and written presentations; listens, attends to nonverbal cues, responds appropriately. Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs Experience and Education Requirements
Six months of advanced clerical experience (e.g., Office Assistant 2, Accounting Clerk) or the equivalent with another employer. OR Six months of any combination of post‑secondary education, vocational education, and/or advanced‑level clerical experience. (Three semester or four quarter hours of post‑secondary education equal one month of experience; 150 hours of vocational education equal one month of experience). Special Note
Examples of advanced clerical experience include: reviewing complex applications/docs, searching files and regulations, applying criteria, rules, regulations, and policies; providing information to staff on administrative processes and procedures; tracking expenditures; completing necessary administrative paperwork. Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines. NOTE: PLEASE READ THE FOLLOWING CAREFULLY. At time of interview, applicants are requested to submit (if not already attached to your application)
Three (3) professional references, including name, job title, and current phone numbers. Supplemental Questions
This recruitment utilizes a supplemental questionnaire. These questions may be written, multiple‑choice, or select all that apply. Answers will be used to determine which applicants advance to the interview phase of the recruitment and selection process. Education
To verify education is being used to meet or support required minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications and are required with each application. Special Instructions for Foreign Education
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. You must show the credentials have been submitted to an organization that specializes in interpretation of foreign educational credentials and have been deemed at least equivalent to U.S. education, or an accredited U.S. state university reports the institution as having full value. Work Experience
If using work experience not already documented in your application, provide the employer’s name, your job title, dates of employment, and whether full‑time or part‑time. NOTE
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting “see resume or CV” or any similar response may lead to a determination of incomplete application and removal from consideration. EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats may contact 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973. The State of Alaska is an equal opportunity employer. Contact
Name: Allison Cheeseman, Reservations Call Center Supervisor Phone: (907) 465-8816 Email: allison.cheeseman@alaska.gov
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Our Administrative Assistants are the backbone of the Ferry System, ensuring passengers are taken care of and excited for a trip on the ferry. We handle AMHS reservations for the public, using independent judgment. The role requires excellent customer service skills, teamwork vision, and superb judgment. Become an integral part of the local community and work with DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for Alaskans and frequent visitors. Our Organization, Mission, And Culture
The State of Alaska Department of Transportation (& Public Facilities) mission is Keep Alaska Moving. We work toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. Collaboration, communication, and coordination increase our ability to succeed. Creating teams focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. The Working Environment You Can Expect
This position is located in Ketchikan or Juneau, Alaska. Working at DOT&PF offers a uniquely challenging and rewarding environment with diverse and expansive terrain, extreme weather conditions, and various locations including remote locations and urban centers. The Benefits Of Joining Our Team
DOT&PF offers an array of benefits, career growth opportunities, professional development, training programs and mentorship. The state of Alaska has a generous benefits package and excellent retirement plan. For more information: https://doa.alaska.gov/dop/workplace/benefits/ Who We Are Looking For
Customer Service: Anticipates and meets the needs of internal and external customers. Delivers high‑quality products and services; committed to continuous improvement. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent; recovers quickly from setbacks. Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account audience and nature of the information; makes clear and convincing oral and written presentations; listens, attends to nonverbal cues, responds appropriately. Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs Experience and Education Requirements
Six months of advanced clerical experience (e.g., Office Assistant 2, Accounting Clerk) or the equivalent with another employer. OR Six months of any combination of post‑secondary education, vocational education, and/or advanced‑level clerical experience. (Three semester or four quarter hours of post‑secondary education equal one month of experience; 150 hours of vocational education equal one month of experience). Special Note
Examples of advanced clerical experience include: reviewing complex applications/docs, searching files and regulations, applying criteria, rules, regulations, and policies; providing information to staff on administrative processes and procedures; tracking expenditures; completing necessary administrative paperwork. Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines. NOTE: PLEASE READ THE FOLLOWING CAREFULLY. At time of interview, applicants are requested to submit (if not already attached to your application)
Three (3) professional references, including name, job title, and current phone numbers. Supplemental Questions
This recruitment utilizes a supplemental questionnaire. These questions may be written, multiple‑choice, or select all that apply. Answers will be used to determine which applicants advance to the interview phase of the recruitment and selection process. Education
To verify education is being used to meet or support required minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications and are required with each application. Special Instructions for Foreign Education
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. You must show the credentials have been submitted to an organization that specializes in interpretation of foreign educational credentials and have been deemed at least equivalent to U.S. education, or an accredited U.S. state university reports the institution as having full value. Work Experience
If using work experience not already documented in your application, provide the employer’s name, your job title, dates of employment, and whether full‑time or part‑time. NOTE
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting “see resume or CV” or any similar response may lead to a determination of incomplete application and removal from consideration. EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats may contact 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973. The State of Alaska is an equal opportunity employer. Contact
Name: Allison Cheeseman, Reservations Call Center Supervisor Phone: (907) 465-8816 Email: allison.cheeseman@alaska.gov
#J-18808-Ljbffr