Golden Five Consulting
Desktop Systems Management Engineer Batavia, Illinois onsite/ Hybrid
Golden Five Consulting, Batavia, Illinois, United States, 60510
Desktop Systems Management Engineer
Location: Batavia, Illinois, USA
Employment Type: Full-Time | On-site / Hybrid
Vacancy: 1
Salary: Negotiable
Experience Required: 4+ Years
Reports To: IT Operations Manager / Endpoint Management Lead
Position Summary The Desktop Systems Management Engineer will be responsible for the centralized management, configuration, and deployment of Fermilab’s Windows and macOS end‑user environments. This includes the administration of System Center Configuration Manager (SCCM), Jamf, and other enterprise management tools to ensure consistent configuration, security, and compliance across all devices. Under Fermilab’s direction, this role supports system imaging, application packaging, patch deployment, and reporting. The engineer ensures all desktop systems meet operational, cybersecurity, and policy standards while maintaining efficiency and a high level of service quality.
Key Responsibilities
Centralized Systems Management
Provide desktop systems management support during Fermilab’s designated business hours.
Administer and maintain SCCM, Jamf, and related endpoint management platforms for both Windows and macOS devices.
Create, maintain, and update master images and PC configurations for standardized deployments.
Develop and manage application packaging and deployment processes for software distribution.
Ensure all builds and configurations are properly documented and cataloged for traceability and compliance.
Patch & Policy Management
Compile, test, and deploy patches, hotfixes, and configuration policies for all managed devices, ensuring adherence to Fermilab’s cybersecurity guidelines.
Apply operating system and application updates to maintain compliance and system stability.
Manage and enforce security and configuration baselines across all endpoints in collaboration with Fermilab’s cybersecurity team.
Ensure proper scheduling, testing, and deployment of updates following ITIL change management procedures.
Application Packaging & Deployment
Build and maintain standard application packages using SCCM and Jamf.
Perform integrated testing of applications on master system images to ensure compatibility and stability before production deployment.
Provide self‑service software installation options for end users using approved management tools.
Ensure all application packaging and deployment activities are documented and auditable.
System Monitoring & Reporting
Monitor endpoints to ensure devices periodically check in with SCCM and Jamf systems.
Work with end users to troubleshoot and remediate devices not reporting to central management.
Generate and maintain reports, dashboards, and analytics on patch and deployment compliance, system health and connectivity, software distribution success rates, licensing compliance and usage metrics, and provide custom reports and dashboards to meet operational and management needs.
Process Improvement & Documentation
Maintain comprehensive documentation of all system images, configurations, and deployment workflows.
Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for endpoint management.
Provide recommendations for system improvements, tool upgrades, or automation opportunities to enhance reliability and efficiency.
Support continuous service improvement by identifying gaps and suggesting updates to best practices.
Mandatory Skills And Qualifications
Microsoft Certification relevant to systems engineering (e.g., Microsoft Certified: Endpoint Administrator Associate or equivalent).
Minimum 4 years of hands‑on experience with:
Building and maintaining SCCM and Jamf environments.
Using SCCM/MDT for Windows OS image creation and deployment.
Using Jamf Pro for macOS image creation and deployment.
Software packaging and deployment through SCCM and Jamf.
Customizing SCCM and Jamf reports and dashboards.
Utilizing SCCM and Jamf for software license management and compliance tracking.
Managing system configurations and compliance through SCCM DCM (Desired Configuration Management) or similar modules.
Preferred Skills And Competencies
Proficiency in PowerShell, Bash, or Python scripting for automation and configuration management.
Experience with Active Directory, Group Policy, and Azure AD/Intune integration.
Understanding of ITIL processes and experience with structured change management.
Strong analytical and troubleshooting skills for both Windows and macOS environments.
Excellent communication, documentation, and time‑management abilities.
Experience in large enterprise or research environments is a plus.
Work Environment
On‑site at Fermilab during designated business hours.
Collaborative work with Service Desk, Cybersecurity, and Infrastructure teams.
May involve occasional off‑hours work for patching or major deployment windows.
Must adhere to Fermilab’s security, compliance, and change control policies.
Key Performance Indicators (KPIs)
Compliance rate of devices with patching and configuration policies.
Success rate of application deployments and updates.
Accuracy and timeliness of system reporting.
Reduction in recurring endpoint issues.
Adherence to change control and documentation standards.
Email Us: jobs@goldenfive.net Only qualified applicants will be contacted.
#J-18808-Ljbffr
Position Summary The Desktop Systems Management Engineer will be responsible for the centralized management, configuration, and deployment of Fermilab’s Windows and macOS end‑user environments. This includes the administration of System Center Configuration Manager (SCCM), Jamf, and other enterprise management tools to ensure consistent configuration, security, and compliance across all devices. Under Fermilab’s direction, this role supports system imaging, application packaging, patch deployment, and reporting. The engineer ensures all desktop systems meet operational, cybersecurity, and policy standards while maintaining efficiency and a high level of service quality.
Key Responsibilities
Centralized Systems Management
Provide desktop systems management support during Fermilab’s designated business hours.
Administer and maintain SCCM, Jamf, and related endpoint management platforms for both Windows and macOS devices.
Create, maintain, and update master images and PC configurations for standardized deployments.
Develop and manage application packaging and deployment processes for software distribution.
Ensure all builds and configurations are properly documented and cataloged for traceability and compliance.
Patch & Policy Management
Compile, test, and deploy patches, hotfixes, and configuration policies for all managed devices, ensuring adherence to Fermilab’s cybersecurity guidelines.
Apply operating system and application updates to maintain compliance and system stability.
Manage and enforce security and configuration baselines across all endpoints in collaboration with Fermilab’s cybersecurity team.
Ensure proper scheduling, testing, and deployment of updates following ITIL change management procedures.
Application Packaging & Deployment
Build and maintain standard application packages using SCCM and Jamf.
Perform integrated testing of applications on master system images to ensure compatibility and stability before production deployment.
Provide self‑service software installation options for end users using approved management tools.
Ensure all application packaging and deployment activities are documented and auditable.
System Monitoring & Reporting
Monitor endpoints to ensure devices periodically check in with SCCM and Jamf systems.
Work with end users to troubleshoot and remediate devices not reporting to central management.
Generate and maintain reports, dashboards, and analytics on patch and deployment compliance, system health and connectivity, software distribution success rates, licensing compliance and usage metrics, and provide custom reports and dashboards to meet operational and management needs.
Process Improvement & Documentation
Maintain comprehensive documentation of all system images, configurations, and deployment workflows.
Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for endpoint management.
Provide recommendations for system improvements, tool upgrades, or automation opportunities to enhance reliability and efficiency.
Support continuous service improvement by identifying gaps and suggesting updates to best practices.
Mandatory Skills And Qualifications
Microsoft Certification relevant to systems engineering (e.g., Microsoft Certified: Endpoint Administrator Associate or equivalent).
Minimum 4 years of hands‑on experience with:
Building and maintaining SCCM and Jamf environments.
Using SCCM/MDT for Windows OS image creation and deployment.
Using Jamf Pro for macOS image creation and deployment.
Software packaging and deployment through SCCM and Jamf.
Customizing SCCM and Jamf reports and dashboards.
Utilizing SCCM and Jamf for software license management and compliance tracking.
Managing system configurations and compliance through SCCM DCM (Desired Configuration Management) or similar modules.
Preferred Skills And Competencies
Proficiency in PowerShell, Bash, or Python scripting for automation and configuration management.
Experience with Active Directory, Group Policy, and Azure AD/Intune integration.
Understanding of ITIL processes and experience with structured change management.
Strong analytical and troubleshooting skills for both Windows and macOS environments.
Excellent communication, documentation, and time‑management abilities.
Experience in large enterprise or research environments is a plus.
Work Environment
On‑site at Fermilab during designated business hours.
Collaborative work with Service Desk, Cybersecurity, and Infrastructure teams.
May involve occasional off‑hours work for patching or major deployment windows.
Must adhere to Fermilab’s security, compliance, and change control policies.
Key Performance Indicators (KPIs)
Compliance rate of devices with patching and configuration policies.
Success rate of application deployments and updates.
Accuracy and timeliness of system reporting.
Reduction in recurring endpoint issues.
Adherence to change control and documentation standards.
Email Us: jobs@goldenfive.net Only qualified applicants will be contacted.
#J-18808-Ljbffr