Motorola Solutions
Manager, Customer Success & Field Support (U.S. Central)
Motorola Solutions, Iowa, Louisiana, United States, 70647
Employer Industry: Public Safety Technology
Why consider this job opportunity
Salary up to $145,000
Incentive bonus plans and generous paid time off packages
Comprehensive medical, dental, and vision benefits
401K plan with company match
Opportunity for career advancement within a supportive and community-focused culture
Flexibility to work remotely from any state in the U.S. Central Region or Canada
What to Expect (Job Responsibilities)
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers
Oversee day-to-day operations, focusing on customer satisfaction, escalations, and cost management
Collaborate with various internal teams, including Sales, Product, and Engineering, throughout customer engagements
Represent the organization as the principal customer service contact and business leader
Drive process improvements and conduct business reviews to enhance customer experience and profitability
What is Required (Qualifications)
Bachelor's Degree in Information Technology, Computer Engineering, Business, or Computer Science
Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, Sales/Presales
Strong understanding of software deployment methodologies and quality processes
Proficiency in Agile project management and business operational acumen
Must be able to obtain background clearance as required by government customers
How to Stand Out (Preferred Qualifications)
Experience with CommandCenter Software and/or Mobile Video Deployment
Familiarity with Motorola Software and Video products, API technologies, and Cloud Deployment
Previous experience in Managed & Support Services
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $145,000
Incentive bonus plans and generous paid time off packages
Comprehensive medical, dental, and vision benefits
401K plan with company match
Opportunity for career advancement within a supportive and community-focused culture
Flexibility to work remotely from any state in the U.S. Central Region or Canada
What to Expect (Job Responsibilities)
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers
Oversee day-to-day operations, focusing on customer satisfaction, escalations, and cost management
Collaborate with various internal teams, including Sales, Product, and Engineering, throughout customer engagements
Represent the organization as the principal customer service contact and business leader
Drive process improvements and conduct business reviews to enhance customer experience and profitability
What is Required (Qualifications)
Bachelor's Degree in Information Technology, Computer Engineering, Business, or Computer Science
Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, Sales/Presales
Strong understanding of software deployment methodologies and quality processes
Proficiency in Agile project management and business operational acumen
Must be able to obtain background clearance as required by government customers
How to Stand Out (Preferred Qualifications)
Experience with CommandCenter Software and/or Mobile Video Deployment
Familiarity with Motorola Software and Video products, API technologies, and Cloud Deployment
Previous experience in Managed & Support Services
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr