Motorola Solutions
Manager, Customer Success & Field Support (U.S. Central)
Motorola Solutions, Bismarck, North Dakota, United States
Employer Industry: Public Safety Technology
Why consider this job opportunity
Salary up to $145,000
Incentive bonus plans available
Comprehensive medical, dental, and vision benefits
Generous paid time off packages and 10 paid holidays
Opportunity for career advancement and professional development within a supportive environment
Flexibility to work remotely from any state in the U.S. Central Region or Canada
What to Expect (Job Responsibilities)
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers
Oversee daily operations, focusing on customer satisfaction, escalations, cost management, and service offer development
Collaborate with various internal teams, including Sales, Product, and Engineering, to enhance customer engagement
Act as the principal customer service contact and perform business leadership duties
Drive process improvements and conduct business reviews to enhance customer experience and profitability
What is Required (Qualifications)
Bachelor's degree in Information Technology, Computer Engineering, Business, or Computer Science
Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, or Sales/Presales
Current employment with the employer
Strong understanding of software products, API technologies, and cloud deployment
Legal authorization to work in the U.S. indefinitely
How to Stand Out (Preferred Qualifications)
Experience with CommandCenter Software or Mobile Video Deployment
Familiarity with agile project management and software deployment methodologies
Proven ability to deliver end-to-end solutions with exceptional quality
#PublicSafety #TechnologyCareers #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $145,000
Incentive bonus plans available
Comprehensive medical, dental, and vision benefits
Generous paid time off packages and 10 paid holidays
Opportunity for career advancement and professional development within a supportive environment
Flexibility to work remotely from any state in the U.S. Central Region or Canada
What to Expect (Job Responsibilities)
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers
Oversee daily operations, focusing on customer satisfaction, escalations, cost management, and service offer development
Collaborate with various internal teams, including Sales, Product, and Engineering, to enhance customer engagement
Act as the principal customer service contact and perform business leadership duties
Drive process improvements and conduct business reviews to enhance customer experience and profitability
What is Required (Qualifications)
Bachelor's degree in Information Technology, Computer Engineering, Business, or Computer Science
Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, or Sales/Presales
Current employment with the employer
Strong understanding of software products, API technologies, and cloud deployment
Legal authorization to work in the U.S. indefinitely
How to Stand Out (Preferred Qualifications)
Experience with CommandCenter Software or Mobile Video Deployment
Familiarity with agile project management and software deployment methodologies
Proven ability to deliver end-to-end solutions with exceptional quality
#PublicSafety #TechnologyCareers #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr