Motorola Solutions
Manager, Customer Success & Field Support (U.S. Central)
Motorola Solutions, Cleveland, Ohio, us, 44101
Employer Industry: Public Safety and Communications Technology
Why consider this job opportunity:
Salary up to $145,000 Incentive bonus plans available Comprehensive benefits package including medical, dental, and vision coverage Generous paid time off and 10 paid holidays Opportunity for career advancement and growth within the organization Remote work flexibility available within the U.S. Central Region or Canada What to Expect (Job Responsibilities):
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers Oversee daily operations related to customer satisfaction, escalations, and service offer management Collaborate with various teams including Sales, Product, and Engineering throughout customer engagements Prepare and present updates to top leadership within the organization Drive strategic relationships and process improvements across departments What is Required (Qualifications):
Bachelor’s Degree in Information Technology, Computer Engineering, Business, or Computer Science Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, Sales/Presales Strong understanding of software and video products, API technologies, and system integration Proven proficiency in Agile project management Legal authorization to work in the U.S. indefinitely How to Stand Out (Preferred Qualifications):
Experience with CommandCenter Software and/or Mobile Video Deployment Familiarity with software deployment methodologies and quality processes Dedication to delivering end-to-end solutions with exceptional quality Strong business and operational acumen We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $145,000 Incentive bonus plans available Comprehensive benefits package including medical, dental, and vision coverage Generous paid time off and 10 paid holidays Opportunity for career advancement and growth within the organization Remote work flexibility available within the U.S. Central Region or Canada What to Expect (Job Responsibilities):
Manage the Software and Services Regional Team, including Customer Success Advocates and Software Customer Service Managers Oversee daily operations related to customer satisfaction, escalations, and service offer management Collaborate with various teams including Sales, Product, and Engineering throughout customer engagements Prepare and present updates to top leadership within the organization Drive strategic relationships and process improvements across departments What is Required (Qualifications):
Bachelor’s Degree in Information Technology, Computer Engineering, Business, or Computer Science Minimum of 5 years of experience in Software/Mobile Video Engineering, Deployment, Sales/Presales Strong understanding of software and video products, API technologies, and system integration Proven proficiency in Agile project management Legal authorization to work in the U.S. indefinitely How to Stand Out (Preferred Qualifications):
Experience with CommandCenter Software and/or Mobile Video Deployment Familiarity with software deployment methodologies and quality processes Dedication to delivering end-to-end solutions with exceptional quality Strong business and operational acumen We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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