PermitFlow
Founding, Enterprise Customer Success Manager
PermitFlow is redefining how America builds. Pre‑construction remains one of the most broken and manual parts of the $1.6 trillion construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre‑construction—accelerating housing development, enabling clean‑energy projects, and driving economic growth nationwide.
We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5 million from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Our mission is to modernize how the built world operates.
Base Pay Range $160,000.00 per year – $210,000.00 per year (actual pay based on skills and experience).
Who You Are As a founding Enterprise Customer Success Manager, you’ll take ownership of our most complex, high‑value customer relationships—contractors and developers reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and building the CS function for scale.
You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base.
What You’ll Do
B2B Enterprise Ownership: own a high‑value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion.
Drive Onboarding and Implementation: own the relationship from Day 1 to ensure time‑to‑value is as efficient as possible.
Strategic Partnership: build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long‑term success.
Success Strategy & Advocacy: design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists.
AI‑Driven Innovation: collaborate cross‑functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI‑powered solutions that drive business‑changing impact for our customers.
Proactive Risk and Retention Management: leverage key customer success metrics and KPIs to identify risks, develop mitigation plans, and ensure customer retention.
Scale Customer Success: bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks, especially in the context of LLM adoption and usage.
Qualifications & Fit
Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a track record of managing enterprise‑level customers with high ACVs ($300K+) and complex requirements.
A builder’s mindset: you bring a scrappy, self‑starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast‑paced startup environment.
Holistic Customer Success Experience: you have experience from onboarding and implementation, to owning strategic relationships, to navigating the commercial aspects of the client.
AI‑first approach: you’re excited to work alongside top technical talent to automate a massive and antiquated industry, consistently using AI to enhance your own workflows.
Bonus: experience in construction tech, operations‑heavy industries, or permitting workflow.
Benefits
Equity packages.
Competitive salary.
100 % paid health, dental & vision coverage.
Company‑issued laptop.
Home‑office & equipment stipend.
Lunch & dinner via UberEats, fully stocked kitchen.
Commuter benefits.
Team‑building events.
Unlimited PTO.
Interview Process
20‑minute initial assessment.
20‑minute interview with recruiter.
30‑minute hiring manager interview.
30‑minute role‑playing interview with hiring manager.
30‑minute interview with our CEO.
Reference check.
Offer.
Join us to help build the future of construction and impact countless communities.
#J-18808-Ljbffr
We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5 million from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Our mission is to modernize how the built world operates.
Base Pay Range $160,000.00 per year – $210,000.00 per year (actual pay based on skills and experience).
Who You Are As a founding Enterprise Customer Success Manager, you’ll take ownership of our most complex, high‑value customer relationships—contractors and developers reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and building the CS function for scale.
You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base.
What You’ll Do
B2B Enterprise Ownership: own a high‑value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion.
Drive Onboarding and Implementation: own the relationship from Day 1 to ensure time‑to‑value is as efficient as possible.
Strategic Partnership: build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long‑term success.
Success Strategy & Advocacy: design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists.
AI‑Driven Innovation: collaborate cross‑functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI‑powered solutions that drive business‑changing impact for our customers.
Proactive Risk and Retention Management: leverage key customer success metrics and KPIs to identify risks, develop mitigation plans, and ensure customer retention.
Scale Customer Success: bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks, especially in the context of LLM adoption and usage.
Qualifications & Fit
Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a track record of managing enterprise‑level customers with high ACVs ($300K+) and complex requirements.
A builder’s mindset: you bring a scrappy, self‑starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast‑paced startup environment.
Holistic Customer Success Experience: you have experience from onboarding and implementation, to owning strategic relationships, to navigating the commercial aspects of the client.
AI‑first approach: you’re excited to work alongside top technical talent to automate a massive and antiquated industry, consistently using AI to enhance your own workflows.
Bonus: experience in construction tech, operations‑heavy industries, or permitting workflow.
Benefits
Equity packages.
Competitive salary.
100 % paid health, dental & vision coverage.
Company‑issued laptop.
Home‑office & equipment stipend.
Lunch & dinner via UberEats, fully stocked kitchen.
Commuter benefits.
Team‑building events.
Unlimited PTO.
Interview Process
20‑minute initial assessment.
20‑minute interview with recruiter.
30‑minute hiring manager interview.
30‑minute role‑playing interview with hiring manager.
30‑minute interview with our CEO.
Reference check.
Offer.
Join us to help build the future of construction and impact countless communities.
#J-18808-Ljbffr