PermitFlow
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Customer Success Manager
role at
PermitFlow
This range is provided by PermitFlow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $130,000.00/yr - $180,000.00/yr
About PermitFlow PermitFlow is redefining how America builds. Pre‑construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre‑construction — accelerating housing development, enabling clean‑energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.
We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission to modernize how the built world operates.
Our HQ is in New York City with a hybrid schedule (3 in‑office days per week). We prefer NYC‑based candidates or those open to relocation.
Who you are?
B2B Software Customer Success Expert: You've managed customers with 5‑6 figure ACVs, and always take a pro‑active approach that is thoughtful and detail‑oriented.
Customer Focused: Build and maintain strong, long‑lasting customer relationships. You'll be the go‑to for our customers who keenly understand their business needs and how PermitFlow can fit in to their growth and success.
Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
Analytical: You're take a data‑driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
What You’ll Do:
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurture stakeholder relationships with decision makers and influencers.
Own customer rollout, lifecycle management, renewal and expansion for your book of business.
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform.
Proactively build and project‑manage intervention plans for at‑risk customers.
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap.
Collaborate with the Head of Customer Success on internal initiatives, building processes and laying the groundwork for future CSMs.
Qualifications & Fit:
4+ years of experience within the early stage tech startup space.
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
Self‑motivated and driven, with a passion for building strong customer relationships.
Willing to dive in head first in the face of challenges and ambiguity.
Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages
Competitive Salary
100% Paid health, dental & vision coverage
Company issued laptop.
Home office & equipment stipend
Lunch & Dinner provided via UberEats w/ a fully stocked kitchen.
Commuter benefits
Team building events
Unlimited PTO
Interview Process:
20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our CEO
Reference check Offer!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Software Development
#J-18808-Ljbffr
Customer Success Manager
role at
PermitFlow
This range is provided by PermitFlow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $130,000.00/yr - $180,000.00/yr
About PermitFlow PermitFlow is redefining how America builds. Pre‑construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre‑construction — accelerating housing development, enabling clean‑energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.
We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission to modernize how the built world operates.
Our HQ is in New York City with a hybrid schedule (3 in‑office days per week). We prefer NYC‑based candidates or those open to relocation.
Who you are?
B2B Software Customer Success Expert: You've managed customers with 5‑6 figure ACVs, and always take a pro‑active approach that is thoughtful and detail‑oriented.
Customer Focused: Build and maintain strong, long‑lasting customer relationships. You'll be the go‑to for our customers who keenly understand their business needs and how PermitFlow can fit in to their growth and success.
Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
Analytical: You're take a data‑driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
What You’ll Do:
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurture stakeholder relationships with decision makers and influencers.
Own customer rollout, lifecycle management, renewal and expansion for your book of business.
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform.
Proactively build and project‑manage intervention plans for at‑risk customers.
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap.
Collaborate with the Head of Customer Success on internal initiatives, building processes and laying the groundwork for future CSMs.
Qualifications & Fit:
4+ years of experience within the early stage tech startup space.
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
Self‑motivated and driven, with a passion for building strong customer relationships.
Willing to dive in head first in the face of challenges and ambiguity.
Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages
Competitive Salary
100% Paid health, dental & vision coverage
Company issued laptop.
Home office & equipment stipend
Lunch & Dinner provided via UberEats w/ a fully stocked kitchen.
Commuter benefits
Team building events
Unlimited PTO
Interview Process:
20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our CEO
Reference check Offer!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Software Development
#J-18808-Ljbffr