EY
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consul
EY, Akron, Ohio, United States, 44329
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consulting
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Key Responsibilities
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare; follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
Respond to user incident tickets where a security tool has hindered user tasks; ensure tickets are resolved per SLAs and keep users informed with updates; troubleshoot root cause and implement configuration changes if required; escape to client stakeholders as needed.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Collaborate with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows; communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Monitor and report on data classification usage and data loss prevention (DLP) policy hits; stay updated on the latest features, updates, and best practices; identify opportunities for process improvements and automation; automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Maintain accurate documentation and SOPs of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations; generate reports on workstream performance and metrics for management review; keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Lead an international team across multiple time zones; assign tasks based on interest, skillset, and bandwidth; track tasks to completion and provide updates to stakeholders; provide technical support; Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer
A comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Flexible vacation policy: you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Key Responsibilities
Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare; follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
Respond to user incident tickets where a security tool has hindered user tasks; ensure tickets are resolved per SLAs and keep users informed with updates; troubleshoot root cause and implement configuration changes if required; escape to client stakeholders as needed.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Collaborate with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows; communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Monitor and report on data classification usage and data loss prevention (DLP) policy hits; stay updated on the latest features, updates, and best practices; identify opportunities for process improvements and automation; automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Maintain accurate documentation and SOPs of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations; generate reports on workstream performance and metrics for management review; keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Lead an international team across multiple time zones; assign tasks based on interest, skillset, and bandwidth; track tasks to completion and provide updates to stakeholders; provide technical support; Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability. The Microsoft Purview and Defender for Office Operations Engineer will work in a collaborative team environment, contributing to the overall security and compliance posture of the organization.
What We Offer
A comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model: most people in client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Flexible vacation policy: you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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