EY
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consul
EY, New Orleans, Louisiana, United States, 70123
Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open
Join EY to lead the administration, management, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. The role requires strong data protection, compliance, and email security expertise and a collaborative approach with cross‑functional teams.
Key Responsibilities
Administer Microsoft Purview, Defender for Office, and eShare to ensure optimal performance and availability.
Configure and manage security settings, policies, and policy exceptions within the platforms.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
Respond to user incident tickets where a security tool has hindered their ability to perform a task and resolve tickets per SLAs.
Troubleshoot and identify root cause of user issues, implementing configuration changes if required and keeping users informed through updates.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Work closely with supporting IT, security, and email teams to integrate the platforms with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to the platforms.
Identify opportunities for process improvements and automation within the operations of the platforms.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Maintain accurate documentation and SOPs of current configurations, processes, and procedures related to platform operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Track tasks to completion and provide updates to requesting stakeholders.
Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability.
Benefits EY offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Application Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Accommodations for Disabilities EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Key Responsibilities
Administer Microsoft Purview, Defender for Office, and eShare to ensure optimal performance and availability.
Configure and manage security settings, policies, and policy exceptions within the platforms.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
Respond to user incident tickets where a security tool has hindered their ability to perform a task and resolve tickets per SLAs.
Troubleshoot and identify root cause of user issues, implementing configuration changes if required and keeping users informed through updates.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Work closely with supporting IT, security, and email teams to integrate the platforms with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to the platforms.
Identify opportunities for process improvements and automation within the operations of the platforms.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.).
Maintain accurate documentation and SOPs of current configurations, processes, and procedures related to platform operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Track tasks to completion and provide updates to requesting stakeholders.
Escalate issues and roadblocks to EY leadership as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem‑solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience leading an international team across multiple time zones.
Preferred Skills
Experience or knowledge in eShare technologies.
with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).
Work Environment This position may require occasional after‑hours support and on‑call availability.
Benefits EY offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Application Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Accommodations for Disabilities EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr