Crown Castle
Position Title:
Network Provisioning Specialist (T3)
Pay found in job post Retrieved from the description.
Base pay range $31.46/hr – $42.57/hr
Position Summary The Network Provisioning Specialist – Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, and managed services support and changes. Responsibilities include assisting customers with the turn-up of their services, record keeping and provisioning changes on various Layer 1, 2 & 3 network devices, managed services updates/changes, BGP configurations, and DNS changes.
Essential Job Functions
Provide comprehensive technical support to customers during the turn up of new services via phone and email.
New turn up support on the Data Network (IP, Switched Ethernet).
New turn up support on the Optical Transport (SONET, DWDM).
Ethernet and IP circuit design and documentation using NetCracker and Visio.
Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred.
Internet Route Registry updates.
DNS configuration and support.
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required.
Flag capacity constraints to Supervisor/Manager as necessary.
Troubleshoot existing customer services and reconfigure as required.
Work directly with and communicate effectively to CCF customers.
Education / Certifications
High school diploma or equivalent.
CCNA and/or JNCIA certification is a plus.
Managed Services/SD‑WAN certifications is a plus.
Netcracker Circuit Inventory Management experience a plus.
Experience / Minimum Requirements
2+ years of Ethernet and/or DWDM circuit design, provisioning or equivalent engineering experience.
2+ years in a carrier or ISP environment.
Knowledge and experience in wide area networking solutions that utilize at least (3) of the following: dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services.
Understanding and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP.
Understanding of ServiceNow workflows.
Other Skills / Abilities
Ethernet troubleshooting skills.
SONET DWDM troubleshooting skills.
Experience working with and provisioning to third‑party carriers.
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills – ability to work collaboratively and professionally with end‑user customers as required.
Comfortable in a fast‑paced office environment and ability to meet multiple assignment deadlines.
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity.
Experience documenting network facilities and circuits.
Understanding of Collocation and Carrier Hotel “Meet Me Rooms” (MMR), cross‑connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA).
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information.
Excellent and written communication skills.
Excellent organizational/administrative skills.
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills.
Working Conditions This role falls into our hybrid work model working in the office or data center on Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office, home or a data center. There is an expectation of collaboration with teammates, vendor meetings, site walks, site remediation and stakeholders, and for emergency matters that could require travel.
Although you’ll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, visit
https://www.crowncastle.com/strategic-review-results .
Compensation The hourly pay range offered for this position is $31.46 – $42.57 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge, and skills. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401(k) plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
Seniority level Entry level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Telecommunications and Wireless Services
#J-18808-Ljbffr
Network Provisioning Specialist (T3)
Pay found in job post Retrieved from the description.
Base pay range $31.46/hr – $42.57/hr
Position Summary The Network Provisioning Specialist – Activation and Maintenance is responsible for customer support of newly installed circuits, hardware configuration updates, and managed services support and changes. Responsibilities include assisting customers with the turn-up of their services, record keeping and provisioning changes on various Layer 1, 2 & 3 network devices, managed services updates/changes, BGP configurations, and DNS changes.
Essential Job Functions
Provide comprehensive technical support to customers during the turn up of new services via phone and email.
New turn up support on the Data Network (IP, Switched Ethernet).
New turn up support on the Optical Transport (SONET, DWDM).
Ethernet and IP circuit design and documentation using NetCracker and Visio.
Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV/Adva, Ciena, Cisco and Ciena 6500 preferred.
Internet Route Registry updates.
DNS configuration and support.
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Support Field Operations, NOC, ONS and Engineering as required.
Flag capacity constraints to Supervisor/Manager as necessary.
Troubleshoot existing customer services and reconfigure as required.
Work directly with and communicate effectively to CCF customers.
Education / Certifications
High school diploma or equivalent.
CCNA and/or JNCIA certification is a plus.
Managed Services/SD‑WAN certifications is a plus.
Netcracker Circuit Inventory Management experience a plus.
Experience / Minimum Requirements
2+ years of Ethernet and/or DWDM circuit design, provisioning or equivalent engineering experience.
2+ years in a carrier or ISP environment.
Knowledge and experience in wide area networking solutions that utilize at least (3) of the following: dark fiber, SONET, DWDM, IP, switched Ethernet and Managed Services.
Understanding and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP.
Understanding of ServiceNow workflows.
Other Skills / Abilities
Ethernet troubleshooting skills.
SONET DWDM troubleshooting skills.
Experience working with and provisioning to third‑party carriers.
Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
Excellent customer communications skills – ability to work collaboratively and professionally with end‑user customers as required.
Comfortable in a fast‑paced office environment and ability to meet multiple assignment deadlines.
Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity.
Experience documenting network facilities and circuits.
Understanding of Collocation and Carrier Hotel “Meet Me Rooms” (MMR), cross‑connect and demarcation standards and procedures.
Understanding of Customer (or Carrier) Facility Assignments (CFA).
Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information.
Excellent and written communication skills.
Excellent organizational/administrative skills.
A positive attitude and desire to deliver exceptional results for our customers.
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills.
Working Conditions This role falls into our hybrid work model working in the office or data center on Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office, home or a data center. There is an expectation of collaboration with teammates, vendor meetings, site walks, site remediation and stakeholders, and for emergency matters that could require travel.
Although you’ll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, visit
https://www.crowncastle.com/strategic-review-results .
Compensation The hourly pay range offered for this position is $31.46 – $42.57 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge, and skills. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401(k) plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
Seniority level Entry level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Telecommunications and Wireless Services
#J-18808-Ljbffr