Amazon Web Services (AWS)
Senior Engagement Manager, AWS Professional Services
Amazon Web Services (AWS), Chicago, Illinois, United States, 60290
Senior Engagement Manager, AWS Professional Services
Description
Application deadline: Dec 30, 2025
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectations.
Key job responsibilities
Leading and managing complex cloud migration and implementation projects.
Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
Distilling customer needs into clear technical requirements and mapping them to business outcomes.
Decomposing complex technical problems into actionable, deliverable solutions.
Contributing to technical documentation and defining documentation standards.
Basic Qualifications
5+ years of cloud‑based solution (AWS or equivalent), system, network and operating system experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
Experience in technical product management, program management or engineering.
Experience in agile/scrum or related collaborative workflow, or experience with software development lifecycle.
Experience managing and delivering large‑scale enterprise IT projects.
Bachelor's degree in computer science, computer engineering, or related field, or 6+ years of technical work experience.
Preferred Qualifications
5+ years of delivering customer engagements in a professional services role experience.
Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
AWS certification.
Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent.
Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.
Colorado: $153,600 – $207,700 annually / hourly
National: $138,200 – $238,900 annually / hourly
For salaried roles, your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock.
For hourly roles, as a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Company: Amazon Web Services, Inc.
Job ID: A3108075
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management, Information Technology, and Product Management
Industries IT Services and IT Consulting
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Application deadline: Dec 30, 2025
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectations.
Key job responsibilities
Leading and managing complex cloud migration and implementation projects.
Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
Distilling customer needs into clear technical requirements and mapping them to business outcomes.
Decomposing complex technical problems into actionable, deliverable solutions.
Contributing to technical documentation and defining documentation standards.
Basic Qualifications
5+ years of cloud‑based solution (AWS or equivalent), system, network and operating system experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
Experience in technical product management, program management or engineering.
Experience in agile/scrum or related collaborative workflow, or experience with software development lifecycle.
Experience managing and delivering large‑scale enterprise IT projects.
Bachelor's degree in computer science, computer engineering, or related field, or 6+ years of technical work experience.
Preferred Qualifications
5+ years of delivering customer engagements in a professional services role experience.
Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
AWS certification.
Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent.
Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.
Colorado: $153,600 – $207,700 annually / hourly
National: $138,200 – $238,900 annually / hourly
For salaried roles, your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock.
For hourly roles, as a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Company: Amazon Web Services, Inc.
Job ID: A3108075
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management, Information Technology, and Product Management
Industries IT Services and IT Consulting
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