Vice President of Customer Experience Management

Vice President of Customer Experience Management About the Company We are an innovative healthcare technology (HealthTech) company dedicated to providing cloud-based data solutions that improve patient outcomes and operational efficiencies. Industry Information Technology & Services Type Public Company Founded 1998 Employees 1001-5000 Categories Technology Information Technology & Services Healthcare Hospitals & Clinics Insurance Specialties Clinical and quality outcomes Claims and payment integrity Healthcare data insights Predictive analytics Data-driven intervention platforms Quality improvement CMS star ratings QRS NCQA HEDIS Risk score accuracy EHR interoperability Big data integration Revenue cycle management Pharmacy solutions Data visualization & insights SaaS DaaS Cloud-based solutions Life sciences insights Clinical trials data Healthcare data set Clinical quality analytics Workforce management solutions Specialty pharmacy solution Infusion pharmacy solution Business Classifications SaaS Enterprise B2B About the Role We are seeking a dynamic Vice President of Customer Experience Management to lead our customer management, product solutioning, and delivery efforts. The ideal candidate will maintain expert-level knowledge of our products, services, and the healthcare and pharmacy marketplace. A minimum of 12 years of experience in senior program management is required, along with a robust understanding of healthcare and pharmacy. The VP will enhance customer satisfaction and engagement while leading a dedicated team to deliver exceptional customer solutions and foster lasting relationships. Key responsibilities include driving up-sell revenue, facilitating cross-sell engagements, and developing a comprehensive customer satisfaction and reference-ability framework. Candidates should have at least 10 years of experience managing teams, with a strong focus on strategic planning, execution, and performance tracking. We seek a leader who excels in interpersonal and relationship-building skills, possesses a customer-centric mindset, and communicates effectively with both customers and internal teams. A BS/BA degree is required, and an advanced degree is preferred. The successful candidate should be adept at creative thinking and problem-solving. This position is crucial for supporting our company's growth strategy and requires an innovative leader capable of providing strategic guidance to enhance customer relationships. Hiring Manager Title BU President & GM Travel Percent Less than 10% Functions General Management Operations Strategy