Riskified
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real‑time decisions and robust identity‑based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role As the
IT Specialist , you will be the primary IT point of contact for
NY office , acting as a one‑person IT operation responsible for all on‑site technology needs. You will ensure smooth day‑to‑day IT operations, provide hands‑on support to employees, and maintain a reliable and secure technical environment.
In this role, you will also support
LATAM
remote employees and collaborate closely with the global IT team to align local activities with company‑wide standards, initiatives, and infrastructure projects. This position is ideal for a proactive, resourceful, and technically skilled professional who enjoys working independently.
What You’ll Be Doing
Support aspects of the office IT infrastructure, including implementations, and end‑user interaction
Provide support for SaaS environments, including G‑Suite and Okta
Follow standard IT procedures, log all IT interactions, and administer ticketing system
Facilitate processes of onboarding and off‑boarding employees from an IT perspective.
Troubleshoot Tier 1‑2 office network and connection issues
Keep the IT‑related inventory up‑to‑date
Provide technical support for video conferencing and audio/visual setups, including company events.
Qualifications
At least 2+ years of experience in an IT Support role
a must
Experience handling IT tasks and problem‑solving skills across macOS, and SaaS environments (Google Workspace, Okta, Slack, Zoom, etc.)
a must
Strong knowledge of TCP/IP, routing, and switching, with hands‑on experience in Meraki and/or Palo Alto environments
a must
Excellent customer service and people skills with a willingness to learn
a must
Experience with Kandji or Jamf — an advantage
Experience with Okta or other SSO platforms — an advantage
Experience supporting Networking and VPN — an advantage
Experience with ServiceNow — an advantage
Experience with Zoom Rooms — an advantage
This position requires a hybrid schedule with 4 days per week in the office
The base salary range for this position is $70,000-$75,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.
Base salary is just one part of the pay package at Riskified. All full‑time regular employees receive a bonus target and are eligible to receive stock‑based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. Apply at www.riskified.com to learn more about what we have to offer.
Life at Riskified We are a fast‑growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Benefits and Perks
Our NYC team is currently working in a hybrid of remote and in‑office for all our team members
Fully‑covered medical, dental, and vision insurance from your first day
Equity for all employees, 401(k) + matching, commuter benefits
Catered lunch, fully‑stocked kitchen, team events, happy hours, birthday celebrations
Yoga, pilates, soccer league, wellness classes
Wide‑ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding, sales bootcamp, skills‑based courses, full access to Udemy, lunch & learns
Awesome Riskified gifts and swag!
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
#J-18808-Ljbffr
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role As the
IT Specialist , you will be the primary IT point of contact for
NY office , acting as a one‑person IT operation responsible for all on‑site technology needs. You will ensure smooth day‑to‑day IT operations, provide hands‑on support to employees, and maintain a reliable and secure technical environment.
In this role, you will also support
LATAM
remote employees and collaborate closely with the global IT team to align local activities with company‑wide standards, initiatives, and infrastructure projects. This position is ideal for a proactive, resourceful, and technically skilled professional who enjoys working independently.
What You’ll Be Doing
Support aspects of the office IT infrastructure, including implementations, and end‑user interaction
Provide support for SaaS environments, including G‑Suite and Okta
Follow standard IT procedures, log all IT interactions, and administer ticketing system
Facilitate processes of onboarding and off‑boarding employees from an IT perspective.
Troubleshoot Tier 1‑2 office network and connection issues
Keep the IT‑related inventory up‑to‑date
Provide technical support for video conferencing and audio/visual setups, including company events.
Qualifications
At least 2+ years of experience in an IT Support role
a must
Experience handling IT tasks and problem‑solving skills across macOS, and SaaS environments (Google Workspace, Okta, Slack, Zoom, etc.)
a must
Strong knowledge of TCP/IP, routing, and switching, with hands‑on experience in Meraki and/or Palo Alto environments
a must
Excellent customer service and people skills with a willingness to learn
a must
Experience with Kandji or Jamf — an advantage
Experience with Okta or other SSO platforms — an advantage
Experience supporting Networking and VPN — an advantage
Experience with ServiceNow — an advantage
Experience with Zoom Rooms — an advantage
This position requires a hybrid schedule with 4 days per week in the office
The base salary range for this position is $70,000-$75,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.
Base salary is just one part of the pay package at Riskified. All full‑time regular employees receive a bonus target and are eligible to receive stock‑based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. Apply at www.riskified.com to learn more about what we have to offer.
Life at Riskified We are a fast‑growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Benefits and Perks
Our NYC team is currently working in a hybrid of remote and in‑office for all our team members
Fully‑covered medical, dental, and vision insurance from your first day
Equity for all employees, 401(k) + matching, commuter benefits
Catered lunch, fully‑stocked kitchen, team events, happy hours, birthday celebrations
Yoga, pilates, soccer league, wellness classes
Wide‑ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding, sales bootcamp, skills‑based courses, full access to Udemy, lunch & learns
Awesome Riskified gifts and swag!
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
#J-18808-Ljbffr