Volunteers of America Colorado
Why Volunteers of America
Volunteers of America Colorado (VOAC) recognizes the unique needs of older adults, preschoolers, veterans, and survivors of domestic violence. VOAC supports individuals to exit homelessness and provides a safe place for vulnerable populations, combining relationship‑building, volunteers, and quality services to lift and support our neighbors toward self‑sufficiency.
Role Overview The Housing Case Manager provides direct services and housing support to individuals residing in the Lakewood Navigation Center, a 103‑bed congregate shelter serving men and women. This role applies best practices including Housing‑Focused care, Trauma‑Informed Care, Harm Reduction, Motivational Interviewing, Crisis De‑escalation, and Critical Time Intervention.
Key Responsibilities
Conduct needs‑based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
Assist participants in securing and maintaining housing, including determining rental amounts, recruiting and mediating with landlords, and connecting guests to income and public benefits.
Participate in outreach, collaborate with service providers and multidisciplinary teams, and attend relevant meetings and training.
Maintain thorough records in multiple databases as required by funders and the organization, ensuring staff and participants have access to community referrals.
Develop specialized services based on participant needs and apply current best practices in service delivery.
Conduct intakes and housing orientations, ensuring consistent engagement in case management services.
Collaborate with community providers to deliver tailored support services and coordinate emergency housing and relocation as needed.
Develop and monitor quality housing‑focused services that promote stability for participants with substantial barriers to housing.
Maintain accurate records in Service Point and HMIS, ensuring timely data entry and reporting per grant requirements.
Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
Attend training, meetings, and workshops; provide mentorship and training on best practices; maintain confidentiality and uphold the Social Work Code of Ethics.
Promote physical and emotional safety; address conflicts, de‑escalate crises, and engage emergency personnel when necessary.
Perform job responsibilities in accordance with the Social Work Code of Ethics.
Professional Standards
Use a personal vehicle for fieldwork.
Maintain consistent attendance.
Uphold the Social Work Code of Ethics.
Approximately 90% of participants are expected to engage in case management services.
Anticipated Outcomes
Ensure the occupancy rate at shelters remains at 90% or higher.
Ensure that 30% of all households who exit move into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.
Facilities remain “tour ready,” addressing all safety concerns within 48 hours.
Meet all other outcomes required by the funding source and Volunteers of America Colorado.
Working Conditions and Physical Requirements
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly for perimeter checks and emergency response.
Must be able to lift up to 50 lbs a few times per day.
Employee may be exposed to severe weather and other health‑related conditions consistent with shelter environments.
Must be able to auditorily and visually supervise the milieu.
Noise level in the work environment is typically low to moderate.
Position Type and Expected Hours of Work Full time, 40 hours per week, Tuesday through Saturday – 7:00 am to 4:00 pm.
Location 8000 W Colfax Ave, Lakewood, CO 80203
Pay Range $24.50 – $25.50 per hour.
Benefits Vacation Time, Separate Sick Time, Paid Holidays, Floating Holidays, Personal Days, Volunteer/Wellness Day, Tuition Assistance, Pension Plan, 403b Retirement Plan with Agency Match, Health/Dental/Vision/Pet Insurance, Life Insurance, Accident Insurance, Employee Assistance/Work‑Life Balance Program, Employee Discount Program, LifeLock with Norton, Public Service Loan Forgiveness.
EEO Statement Volunteers of America is an EEO Employer.
Veterans Veterans strongly encouraged to apply.
Accommodation Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the interactive process.
Minimum Qualifications
Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of working with people experiencing homelessness.
Good organizational and planning skills; works well as part of a team.
Colorado driver’s license and state‑mandated automobile insurance; reliable and accessible vehicle to transport guests.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire and required training by funders and the organization.
Preferred Qualifications
Familiarity with current housing market information, housing trends, and available resources.
Experience working with individuals experiencing homelessness.
Experience working with individuals experiencing severe and persistent mental health concerns.
Crisis intervention skills.
Knowledge and Skills
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time management and prioritization skills.
Experience working independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect, Service).
Models VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that residents have an active voice in programming.
#J-18808-Ljbffr
Role Overview The Housing Case Manager provides direct services and housing support to individuals residing in the Lakewood Navigation Center, a 103‑bed congregate shelter serving men and women. This role applies best practices including Housing‑Focused care, Trauma‑Informed Care, Harm Reduction, Motivational Interviewing, Crisis De‑escalation, and Critical Time Intervention.
Key Responsibilities
Conduct needs‑based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
Assist participants in securing and maintaining housing, including determining rental amounts, recruiting and mediating with landlords, and connecting guests to income and public benefits.
Participate in outreach, collaborate with service providers and multidisciplinary teams, and attend relevant meetings and training.
Maintain thorough records in multiple databases as required by funders and the organization, ensuring staff and participants have access to community referrals.
Develop specialized services based on participant needs and apply current best practices in service delivery.
Conduct intakes and housing orientations, ensuring consistent engagement in case management services.
Collaborate with community providers to deliver tailored support services and coordinate emergency housing and relocation as needed.
Develop and monitor quality housing‑focused services that promote stability for participants with substantial barriers to housing.
Maintain accurate records in Service Point and HMIS, ensuring timely data entry and reporting per grant requirements.
Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
Attend training, meetings, and workshops; provide mentorship and training on best practices; maintain confidentiality and uphold the Social Work Code of Ethics.
Promote physical and emotional safety; address conflicts, de‑escalate crises, and engage emergency personnel when necessary.
Perform job responsibilities in accordance with the Social Work Code of Ethics.
Professional Standards
Use a personal vehicle for fieldwork.
Maintain consistent attendance.
Uphold the Social Work Code of Ethics.
Approximately 90% of participants are expected to engage in case management services.
Anticipated Outcomes
Ensure the occupancy rate at shelters remains at 90% or higher.
Ensure that 30% of all households who exit move into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.
Facilities remain “tour ready,” addressing all safety concerns within 48 hours.
Meet all other outcomes required by the funding source and Volunteers of America Colorado.
Working Conditions and Physical Requirements
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly for perimeter checks and emergency response.
Must be able to lift up to 50 lbs a few times per day.
Employee may be exposed to severe weather and other health‑related conditions consistent with shelter environments.
Must be able to auditorily and visually supervise the milieu.
Noise level in the work environment is typically low to moderate.
Position Type and Expected Hours of Work Full time, 40 hours per week, Tuesday through Saturday – 7:00 am to 4:00 pm.
Location 8000 W Colfax Ave, Lakewood, CO 80203
Pay Range $24.50 – $25.50 per hour.
Benefits Vacation Time, Separate Sick Time, Paid Holidays, Floating Holidays, Personal Days, Volunteer/Wellness Day, Tuition Assistance, Pension Plan, 403b Retirement Plan with Agency Match, Health/Dental/Vision/Pet Insurance, Life Insurance, Accident Insurance, Employee Assistance/Work‑Life Balance Program, Employee Discount Program, LifeLock with Norton, Public Service Loan Forgiveness.
EEO Statement Volunteers of America is an EEO Employer.
Veterans Veterans strongly encouraged to apply.
Accommodation Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the interactive process.
Minimum Qualifications
Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of working with people experiencing homelessness.
Good organizational and planning skills; works well as part of a team.
Colorado driver’s license and state‑mandated automobile insurance; reliable and accessible vehicle to transport guests.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire and required training by funders and the organization.
Preferred Qualifications
Familiarity with current housing market information, housing trends, and available resources.
Experience working with individuals experiencing homelessness.
Experience working with individuals experiencing severe and persistent mental health concerns.
Crisis intervention skills.
Knowledge and Skills
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time management and prioritization skills.
Experience working independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect, Service).
Models VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that residents have an active voice in programming.
#J-18808-Ljbffr