Monro, Inc.
Assistant Automotive Store Manager
Monro, Inc. invited candidates to apply for the Assistant Automotive Store Manager role.
Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations, field management, and store operations at our Store Support Center in Rochester, New York.
Job Description The Assistant Manager role is a full‑time, hourly position that serves as the key holder and manager on duty (MOD) in the absence of the Store Manager. The Assistant Manager assists in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. The Assistant Manager ensures all teammates deliver exceptional 5‑Star service to guests, through effective communication of vehicle issues and proposed solutions, while consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments for optimal technician utilization and timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards of cleanliness and guest‑ready condition.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Organize the store’s workflow to ensure technician skill levels are utilized efficiently for completing vehicle services/repairs in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards, and consistently use all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Minimum Qualifications
High school or GED equivalent.
2+ years of automotive and sales experience.
Valid Driver License.
Ability to work with hands overhead, stand for long periods, and lift 50 lbs.
Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Guest and team focused mindset.
Monro conducts criminal background checks for positions with security and/or financial responsibilities; all background checks are conducted in accordance with applicable federal, state, and local law. No applicant will be automatically disqualified because of a criminal record. Rather, the company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.
Preferred Qualifications
Automotive State Inspector License.
ASE Automotive Certifications.
Proven automotive or automotive quick lube sales experience.
Leadership experience.
Benefits
Performance‑based incentives.
Paid vacation and holidays for full‑time teammates.
Reimbursement for ASE certifications.
Reimbursement for state inspection licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Healthcare, vision, and dental for full‑time teammates.
Employee access perks.
Career advancement opportunities.
Your next Destination! At Monro we’re committed to helping our teammates grow their career through coursework, leadership development, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and curriculum in Monro University to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seniority level Associate
Employment type Full‑time
Job function Management
Industries Automotive
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Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations, field management, and store operations at our Store Support Center in Rochester, New York.
Job Description The Assistant Manager role is a full‑time, hourly position that serves as the key holder and manager on duty (MOD) in the absence of the Store Manager. The Assistant Manager assists in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. The Assistant Manager ensures all teammates deliver exceptional 5‑Star service to guests, through effective communication of vehicle issues and proposed solutions, while consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments for optimal technician utilization and timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards of cleanliness and guest‑ready condition.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Organize the store’s workflow to ensure technician skill levels are utilized efficiently for completing vehicle services/repairs in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards, and consistently use all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Minimum Qualifications
High school or GED equivalent.
2+ years of automotive and sales experience.
Valid Driver License.
Ability to work with hands overhead, stand for long periods, and lift 50 lbs.
Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Guest and team focused mindset.
Monro conducts criminal background checks for positions with security and/or financial responsibilities; all background checks are conducted in accordance with applicable federal, state, and local law. No applicant will be automatically disqualified because of a criminal record. Rather, the company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.
Preferred Qualifications
Automotive State Inspector License.
ASE Automotive Certifications.
Proven automotive or automotive quick lube sales experience.
Leadership experience.
Benefits
Performance‑based incentives.
Paid vacation and holidays for full‑time teammates.
Reimbursement for ASE certifications.
Reimbursement for state inspection licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Healthcare, vision, and dental for full‑time teammates.
Employee access perks.
Career advancement opportunities.
Your next Destination! At Monro we’re committed to helping our teammates grow their career through coursework, leadership development, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and curriculum in Monro University to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seniority level Associate
Employment type Full‑time
Job function Management
Industries Automotive
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