Universal Orlando
Associate Application Support Engineer Universal Kids Resort
Universal Orlando, Frisco, Texas, United States, 75034
JOB SUMMARY
Responsible for providing onsite support for all technologies utilized within a New Ventures specific site. This role the Associate Application Support Engineer will be involved in troubleshooting, testing, repairing and servicing our network hardware and software at Universal Kids Resort. Responsible for day‑to‑day operations, site operating application support and maintenance for all technology needs including any special event support. Accountable for addressing network hardware and software support needs to include Food / Beverage / Retail POS Ticketing and Hotel technologies and will ensure incidents are addressed within Service Level Agreements. Supports basic network troubleshooting including testing ports, repairing cables and wall jacks and configuring network ports for our end‑point technology. Partners with Global Digital & Technology teams for enterprise solutions and escalated support needs. JOB RESPONSIBILITIES
Supports infrastructure requests and analysis of issues including network LAN and Wi‑Fi. Troubleshoots and triages data connections, installation, repair and termination of data jack and cabling, performing wireless surveys and port identification and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation. Supports on‑site software applications and platforms to include Food / Beverage / Retail POS Ticketing and Hotel technologies as well as associated hardware and handheld devices. Performs the installation, configuration, repair and troubleshooting of POS handheld devices, workforce management / time management systems, payment devices, access control systems and ticketing hardware. Performs basic PC and Mac hardware support. Repairs and provides maintenance including troubleshooting, configuration, incident analysis and resolution of PC/MAC printers and other computer peripherals. Troubleshoots and triages on‑site production incidents. Utilizes problem management and request‑for‑service systems to receive work assignments and to input resolution of work assignments. Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software / platform issues to New Ventures D & T teams to ensure software enhancements and mitigations for future locations. Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures, training and Team Member involvement activities. Perform other duties as assigned. SUPERVISORY RESPONSIBILITY
Individual Contributor ADDITIONAL INFORMATION
Job requires 24x7 support either on‑call and/or on‑site. Regular on‑call rotation duty is expected. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities (KSAs) required. Basic knowledge of computer networks, wireless networks, Internet services etc. and computer hardware (PCs, MACs, POS workstations, handheld devices etc.). Experience with network LAN and Wi‑Fi infrastructure. Strong communication skills and customer service mindset. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. EDUCATION
Associate degree or Technical school is preferred. EXPERIENCE
2 years of experience network support technology operations, field services or PC related support is required; or equivalent combination of education and experience. Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE. Universal Kids Resort. Here you can. Key Skills
Splunk, Iis, SQL, .NET, Perl, Shell Scripting, Weblogic, Java, Sybase, Scripting, Oracle, Application Support Employment Type
Full-Time Experience
years Vacancy
1
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Responsible for providing onsite support for all technologies utilized within a New Ventures specific site. This role the Associate Application Support Engineer will be involved in troubleshooting, testing, repairing and servicing our network hardware and software at Universal Kids Resort. Responsible for day‑to‑day operations, site operating application support and maintenance for all technology needs including any special event support. Accountable for addressing network hardware and software support needs to include Food / Beverage / Retail POS Ticketing and Hotel technologies and will ensure incidents are addressed within Service Level Agreements. Supports basic network troubleshooting including testing ports, repairing cables and wall jacks and configuring network ports for our end‑point technology. Partners with Global Digital & Technology teams for enterprise solutions and escalated support needs. JOB RESPONSIBILITIES
Supports infrastructure requests and analysis of issues including network LAN and Wi‑Fi. Troubleshoots and triages data connections, installation, repair and termination of data jack and cabling, performing wireless surveys and port identification and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation. Supports on‑site software applications and platforms to include Food / Beverage / Retail POS Ticketing and Hotel technologies as well as associated hardware and handheld devices. Performs the installation, configuration, repair and troubleshooting of POS handheld devices, workforce management / time management systems, payment devices, access control systems and ticketing hardware. Performs basic PC and Mac hardware support. Repairs and provides maintenance including troubleshooting, configuration, incident analysis and resolution of PC/MAC printers and other computer peripherals. Troubleshoots and triages on‑site production incidents. Utilizes problem management and request‑for‑service systems to receive work assignments and to input resolution of work assignments. Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software / platform issues to New Ventures D & T teams to ensure software enhancements and mitigations for future locations. Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures, training and Team Member involvement activities. Perform other duties as assigned. SUPERVISORY RESPONSIBILITY
Individual Contributor ADDITIONAL INFORMATION
Job requires 24x7 support either on‑call and/or on‑site. Regular on‑call rotation duty is expected. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities (KSAs) required. Basic knowledge of computer networks, wireless networks, Internet services etc. and computer hardware (PCs, MACs, POS workstations, handheld devices etc.). Experience with network LAN and Wi‑Fi infrastructure. Strong communication skills and customer service mindset. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. EDUCATION
Associate degree or Technical school is preferred. EXPERIENCE
2 years of experience network support technology operations, field services or PC related support is required; or equivalent combination of education and experience. Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE. Universal Kids Resort. Here you can. Key Skills
Splunk, Iis, SQL, .NET, Perl, Shell Scripting, Weblogic, Java, Sybase, Scripting, Oracle, Application Support Employment Type
Full-Time Experience
years Vacancy
1
#J-18808-Ljbffr