Universal Destinations & Experiences
Associate Application Support Engineer - Universal Kids Resort
Universal Destinations & Experiences, Frisco, Texas, United States, 75034
Overview
Join to apply for the
Associate Application Support Engineer - Universal Kids Resort
role at
Universal Destinations & Experiences . Responsible for providing onsite support for all technologies utilized within a New Ventures specific site location. In this role, the Associate Application Support Engineer will be involved in troubleshooting, testing, repairing, and servicing our network, hardware and software at Universal Kids Resort. Responsible for day-to-day operations, site operating, application support and maintenance for all technology needs, including any special event support. Accountable for addressing network, hardware, and software support needs to include Food/Beverage/Retail POS, Ticketing and Hotel technologies and will ensure incidents are addressed within Service Level Agreements. Supports basic network troubleshooting including testing ports, repairing cables and wall jacks, and configuring network ports for our end point technology. Partners with Global Digital & Technology teams for enterprise solutions and escalated support needs. Job responsibilities, qualifications, and other information are listed below. Responsibilities
Supports infrastructure requests and analysis of issues including network, LAN and Wi-Fi. Troubleshoots and triages data connections, installation, repair, and termination of data jack and cabling, performing wireless surveys, and port identification, and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation. Supports on-site software, applications and platforms to include Food/Beverage/Retail POS, Ticketing, and Hotel technologies as well as associated hardware and handheld devices. Performs the installation, configuration, repair and troubleshooting of POS, handheld devices, workforce management/time management systems, payment devices, access control systems, and ticketing hardware. Performs basic PC and Mac hardware support. Repairs and provides maintenance including troubleshooting, configuration, incident analysis and resolution of PC, MAC, Printers, and other computer peripherals. Troubleshoots and triages onsite production incidents. Utilizes problem management and request-for-service systems to receive work assignments and to input resolution of work assignments. Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software/platform issues to New Ventures D&T teams to ensure software enhancements and mitigations for future locations. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities. Perform other duties as assigned. Qualifications
Basic knowledge of computer networks, wireless networks, Internet services, etc. and computer hardware, PCs, MACs, POS, workstations, handheld devices, etc. Experience with network, LAN and Wi-Fi infrastructure. Strong communication skills and customer service mindset. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. Education
Associate degree or Technical school is preferred. Experience
2+ years of experience network support, technology operations, field services, or PC related support is required; or equivalent combination of education and experience. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means. Universal Kids Resort. Here you can. Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE. Referrals increase your chances of interviewing at Universal Destinations & Experiences by 2x Sign in to set job alerts for “Application Support Engineer” roles. Frisco, TX $56,000.00-$104,000.00 2 weeks ago Plano, TX $90,000.00-$110,000.00 6 days ago Senior Technical Support Engineer, US Government, VM Specialist Plano, TX $110,000.00-$125,000.00 4 days ago Plano, TX $110,000.00-$125,000.00 4 days ago Plano, TX $110,000.00-$125,000.00 6 days ago Senior Technical Support Engineer, US Government, Prisma Access (Swing Shift) IAM Production Support Engineer - Irving, TX (Need Locals) - Only W2 Sr. Technical Support Engineer, Focused Services General Ledger Application Support Analyst (Traveling) Sr. Technical Support Engineer, US Government, Strata Sr. Technical Support Engineer, Prisma SD-WAN, Focused Services Support Engineer II, Clinical Apps Admin Plano, TX $90,000.00-$115,000.00 1 day ago Plano, TX $90,000.00-$110,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Associate Application Support Engineer - Universal Kids Resort
role at
Universal Destinations & Experiences . Responsible for providing onsite support for all technologies utilized within a New Ventures specific site location. In this role, the Associate Application Support Engineer will be involved in troubleshooting, testing, repairing, and servicing our network, hardware and software at Universal Kids Resort. Responsible for day-to-day operations, site operating, application support and maintenance for all technology needs, including any special event support. Accountable for addressing network, hardware, and software support needs to include Food/Beverage/Retail POS, Ticketing and Hotel technologies and will ensure incidents are addressed within Service Level Agreements. Supports basic network troubleshooting including testing ports, repairing cables and wall jacks, and configuring network ports for our end point technology. Partners with Global Digital & Technology teams for enterprise solutions and escalated support needs. Job responsibilities, qualifications, and other information are listed below. Responsibilities
Supports infrastructure requests and analysis of issues including network, LAN and Wi-Fi. Troubleshoots and triages data connections, installation, repair, and termination of data jack and cabling, performing wireless surveys, and port identification, and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation. Supports on-site software, applications and platforms to include Food/Beverage/Retail POS, Ticketing, and Hotel technologies as well as associated hardware and handheld devices. Performs the installation, configuration, repair and troubleshooting of POS, handheld devices, workforce management/time management systems, payment devices, access control systems, and ticketing hardware. Performs basic PC and Mac hardware support. Repairs and provides maintenance including troubleshooting, configuration, incident analysis and resolution of PC, MAC, Printers, and other computer peripherals. Troubleshoots and triages onsite production incidents. Utilizes problem management and request-for-service systems to receive work assignments and to input resolution of work assignments. Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software/platform issues to New Ventures D&T teams to ensure software enhancements and mitigations for future locations. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities. Perform other duties as assigned. Qualifications
Basic knowledge of computer networks, wireless networks, Internet services, etc. and computer hardware, PCs, MACs, POS, workstations, handheld devices, etc. Experience with network, LAN and Wi-Fi infrastructure. Strong communication skills and customer service mindset. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. Education
Associate degree or Technical school is preferred. Experience
2+ years of experience network support, technology operations, field services, or PC related support is required; or equivalent combination of education and experience. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means. Universal Kids Resort. Here you can. Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE. Referrals increase your chances of interviewing at Universal Destinations & Experiences by 2x Sign in to set job alerts for “Application Support Engineer” roles. Frisco, TX $56,000.00-$104,000.00 2 weeks ago Plano, TX $90,000.00-$110,000.00 6 days ago Senior Technical Support Engineer, US Government, VM Specialist Plano, TX $110,000.00-$125,000.00 4 days ago Plano, TX $110,000.00-$125,000.00 4 days ago Plano, TX $110,000.00-$125,000.00 6 days ago Senior Technical Support Engineer, US Government, Prisma Access (Swing Shift) IAM Production Support Engineer - Irving, TX (Need Locals) - Only W2 Sr. Technical Support Engineer, Focused Services General Ledger Application Support Analyst (Traveling) Sr. Technical Support Engineer, US Government, Strata Sr. Technical Support Engineer, Prisma SD-WAN, Focused Services Support Engineer II, Clinical Apps Admin Plano, TX $90,000.00-$115,000.00 1 day ago Plano, TX $90,000.00-$110,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr