TEKsystems
Description
We are seeking an Information Systems Analyst to assist the Corporate IT team. The Corporate IT team is responsible for the deployment, maintenance and support of IT systems throughout the global organization. Day to day you will focus on supporting our US‑based users in Westborough with occasional travel to Boston, Woburn and other areas to ensure that end‑user IT needs are met through reliable and consistent IT services. You will provide both hands‑on and remote support of a variety of hardware and software platforms.
Responsibilities
Diagnose and resolve issues with end‑user hardware such as laptops, printers and conference‑room technology, liaising with third‑party support vendors when necessary.
Maintain the IT hardware asset database and support automation efforts through scripting in common languages, primarily PowerShell.
Assist lower‑tier support teams by providing expertise, training and documentation.
Provide hands‑on assistance to higher‑tier teams, including racking and testing of infrastructure equipment.
Support remote workers and regional work sites, including provisioning and deprovisioning activities related to regional office locations.
Keep current with relevant technologies to provide accurate technical solutions and contribute to the development and improvement of IT policies and procedures.
Education
4‑year Bachelor’s Degree or equivalent experience required.
Experience
A minimum of 3 years in a customer‑facing IT support role is required.
A minimum of 3 years supporting Microsoft end‑user technologies, including Windows and Office applications, is required.
Other Requirements
Excellent troubleshooting and diagnostic skills.
Excellent interpersonal communication and customer‑care skills.
PowerShell experience.
Experience with infrastructure technology (servers, networking equipment) preferred.
Experience with an ITSM platform, specifically ServiceNow, preferred.
ITIL certification preferred.
Ability to lift up to 50 lbs.
Approximately 5% travel may be required.
Strong written and oral communication skills.
Ability to work with different functional groups and levels of employees effectively and professionally.
Strong organizational skills and ability to prioritize work in a fast‑paced environment.
Skills
Desktop, audiovisual, PowerShell scripting, troubleshooting, support, hardware, deployment, Windows 10, customer service, office support, diagnosis, server support, help desk support.
Top Skills Details
Desktop, audiovisual, PowerShell scripting, troubleshooting, support, hardware, deployment, Windows 10, customer service, office support, diagnosis, server support, help desk support.
Additional Skills & Qualifications
Spanish speaking (nice to have).
Experience with infrastructure technology (servers, networking equipment) preferred.
Experience with an ITSM platform (ServiceNow) preferred.
ITIL certification preferred.
Ability to lift up to 50 lbs.
Approximately 5% travel may be required.
Experience Level Intermediate Level
Job Type & Location Contract to Hire position based out of Coral Gables, FL.
Pay and Benefits The pay range for this position is $55.91 – $60.91 per hour.
Eligible benefits may include Medical, Dental & Vision; Critical Illness, Accident & Hospital; 401(k) Retirement Plan; Life Insurance; Short and Long‑term Disability; Health Spending Account; Transportation Benefits; Employee Assistance Program; and Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type Fully onsite position in Coral Gables, FL.
Application Deadline Position anticipated to close on Nov 14, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and a leading provider of business and technology services across North America, Europe, and Asia.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Diagnose and resolve issues with end‑user hardware such as laptops, printers and conference‑room technology, liaising with third‑party support vendors when necessary.
Maintain the IT hardware asset database and support automation efforts through scripting in common languages, primarily PowerShell.
Assist lower‑tier support teams by providing expertise, training and documentation.
Provide hands‑on assistance to higher‑tier teams, including racking and testing of infrastructure equipment.
Support remote workers and regional work sites, including provisioning and deprovisioning activities related to regional office locations.
Keep current with relevant technologies to provide accurate technical solutions and contribute to the development and improvement of IT policies and procedures.
Education
4‑year Bachelor’s Degree or equivalent experience required.
Experience
A minimum of 3 years in a customer‑facing IT support role is required.
A minimum of 3 years supporting Microsoft end‑user technologies, including Windows and Office applications, is required.
Other Requirements
Excellent troubleshooting and diagnostic skills.
Excellent interpersonal communication and customer‑care skills.
PowerShell experience.
Experience with infrastructure technology (servers, networking equipment) preferred.
Experience with an ITSM platform, specifically ServiceNow, preferred.
ITIL certification preferred.
Ability to lift up to 50 lbs.
Approximately 5% travel may be required.
Strong written and oral communication skills.
Ability to work with different functional groups and levels of employees effectively and professionally.
Strong organizational skills and ability to prioritize work in a fast‑paced environment.
Skills
Desktop, audiovisual, PowerShell scripting, troubleshooting, support, hardware, deployment, Windows 10, customer service, office support, diagnosis, server support, help desk support.
Top Skills Details
Desktop, audiovisual, PowerShell scripting, troubleshooting, support, hardware, deployment, Windows 10, customer service, office support, diagnosis, server support, help desk support.
Additional Skills & Qualifications
Spanish speaking (nice to have).
Experience with infrastructure technology (servers, networking equipment) preferred.
Experience with an ITSM platform (ServiceNow) preferred.
ITIL certification preferred.
Ability to lift up to 50 lbs.
Approximately 5% travel may be required.
Experience Level Intermediate Level
Job Type & Location Contract to Hire position based out of Coral Gables, FL.
Pay and Benefits The pay range for this position is $55.91 – $60.91 per hour.
Eligible benefits may include Medical, Dental & Vision; Critical Illness, Accident & Hospital; 401(k) Retirement Plan; Life Insurance; Short and Long‑term Disability; Health Spending Account; Transportation Benefits; Employee Assistance Program; and Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type Fully onsite position in Coral Gables, FL.
Application Deadline Position anticipated to close on Nov 14, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and a leading provider of business and technology services across North America, Europe, and Asia.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr