Jobs via Dice
Desktop Support Technician
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Desktop Support Technician
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Jobs via Dice .
Description The Tech Support Analyst role is responsible for providing excellent customer service and assisting associates with Tier 1 & 2 IT support related issues. Additionally, the position should manage support tickets while providing timely customer feedback. Performing all in‑person activities and prioritizing tickets based on business needs are also a large part of the job.
Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team.
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications.
Perform all in‑person/user support activities.
Perform IMAC (Identity Management & Access Control) duties related to end‑user computing.
Assigned project tasks related to end‑user/desktop computing services.
Provide timely and accurate customer feedback.
Create new end‑user computing knowledge for the Service Desk.
Assist in assigned problem investigations and resolution for end‑user computing problems.
Proficiency in Windows / MacOS / O365 Administration.
Experience with remote desktop applications and help desk software.
Installing and deploying new hardware systems, software upgrades, or cable management.
QA Service Desk performance and work directly with the Service Desk for improvements.
Qualifications
High school diploma.
Bachelor's degree (highly desired, but not required).
Minimum three years of experience in an IT Support setting.
Friendly and upbeat personality.
Ability to work under pressure and manage multiple tickets.
Problem‑solving skills.
Conflict‑resolution skills.
Pay and Benefits Pay range: $32.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type and Location Contract position based out of Boston, MA. Fully onsite in Boston, MA.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
Application Deadline Position anticipated to close on Nov 15, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
We accelerate business transformation for our customers, unlocking business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. Our expertise in strategy, design, execution and operations unlocks business value, helping customers master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Desktop Support Technician
role at
Jobs via Dice .
Description The Tech Support Analyst role is responsible for providing excellent customer service and assisting associates with Tier 1 & 2 IT support related issues. Additionally, the position should manage support tickets while providing timely customer feedback. Performing all in‑person activities and prioritizing tickets based on business needs are also a large part of the job.
Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team.
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications.
Perform all in‑person/user support activities.
Perform IMAC (Identity Management & Access Control) duties related to end‑user computing.
Assigned project tasks related to end‑user/desktop computing services.
Provide timely and accurate customer feedback.
Create new end‑user computing knowledge for the Service Desk.
Assist in assigned problem investigations and resolution for end‑user computing problems.
Proficiency in Windows / MacOS / O365 Administration.
Experience with remote desktop applications and help desk software.
Installing and deploying new hardware systems, software upgrades, or cable management.
QA Service Desk performance and work directly with the Service Desk for improvements.
Qualifications
High school diploma.
Bachelor's degree (highly desired, but not required).
Minimum three years of experience in an IT Support setting.
Friendly and upbeat personality.
Ability to work under pressure and manage multiple tickets.
Problem‑solving skills.
Conflict‑resolution skills.
Pay and Benefits Pay range: $32.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type and Location Contract position based out of Boston, MA. Fully onsite in Boston, MA.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
Application Deadline Position anticipated to close on Nov 15, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
We accelerate business transformation for our customers, unlocking business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. Our expertise in strategy, design, execution and operations unlocks business value, helping customers master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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