Bowman Williams
This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $90,000.00/yr - $120,000.00/yr
Technical Account Manager (MSP) Hybrid | East Coast | Competitive Salary + Full Benefits
Are you a
client-focused relationship builder
who understands the fast-paced world of Managed Services?
We’re looking for an experienced
Technical Account Manager
who has worked inside an MSP environment and knows how to bridge the gap between clients and engineers. This is your chance to join a
high-growth Managed Services team
within a stable, long-established technology company that believes in doing things the right way — with integrity, excellence, and people-first leadership.
About the Role You’ll be the
trusted advisor
for 20–25 managed clients — guiding strategy, leading QBRs, and ensuring every engagement delivers measurable business value. You’ll work alongside top-tier engineers and project managers to align IT initiatives with client goals while maintaining a calm, professional presence through every challenge.
Responsibilities
Manage and nurture relationships with fully managed and co-managed clients.
Conduct
Quarterly Business Reviews (QBRs)
and regular check-ins to ensure satisfaction and strategic alignment.
Translate technical concepts (Microsoft 365, Azure, networking, cybersecurity) into clear business outcomes.
Collaborate with internal engineering and project teams to deliver exceptional service and proactive solutions.
Identify opportunities for service improvements, renewals, and expansion.
Serve as the escalation point for client issues, ensuring communication is proactive and solutions are timely.
Requirements
3+ years of experience
working for an
MSP
in Customer Success, Account Management, or Technical Account Management.
Strong understanding of IT infrastructure and cloud technologies.
Excellent communication, organization, and relationship-management skills.
Experience leading QBRs and managing multiple clients simultaneously.
A proactive, empathetic approach to problem-solving and collaboration.
Competitive compensation with
full benefits
(medical, dental, vision, 401k, FSA/HSA, life insurance, etc.)
Paid time off and flexible hybrid work environment
Long-tenured leadership,
privately funded stability (not PE-backed) , and genuine growth opportunities
Perks like wellness programs, employee discounts, and professional development support
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Base pay range $90,000.00/yr - $120,000.00/yr
Technical Account Manager (MSP) Hybrid | East Coast | Competitive Salary + Full Benefits
Are you a
client-focused relationship builder
who understands the fast-paced world of Managed Services?
We’re looking for an experienced
Technical Account Manager
who has worked inside an MSP environment and knows how to bridge the gap between clients and engineers. This is your chance to join a
high-growth Managed Services team
within a stable, long-established technology company that believes in doing things the right way — with integrity, excellence, and people-first leadership.
About the Role You’ll be the
trusted advisor
for 20–25 managed clients — guiding strategy, leading QBRs, and ensuring every engagement delivers measurable business value. You’ll work alongside top-tier engineers and project managers to align IT initiatives with client goals while maintaining a calm, professional presence through every challenge.
Responsibilities
Manage and nurture relationships with fully managed and co-managed clients.
Conduct
Quarterly Business Reviews (QBRs)
and regular check-ins to ensure satisfaction and strategic alignment.
Translate technical concepts (Microsoft 365, Azure, networking, cybersecurity) into clear business outcomes.
Collaborate with internal engineering and project teams to deliver exceptional service and proactive solutions.
Identify opportunities for service improvements, renewals, and expansion.
Serve as the escalation point for client issues, ensuring communication is proactive and solutions are timely.
Requirements
3+ years of experience
working for an
MSP
in Customer Success, Account Management, or Technical Account Management.
Strong understanding of IT infrastructure and cloud technologies.
Excellent communication, organization, and relationship-management skills.
Experience leading QBRs and managing multiple clients simultaneously.
A proactive, empathetic approach to problem-solving and collaboration.
Competitive compensation with
full benefits
(medical, dental, vision, 401k, FSA/HSA, life insurance, etc.)
Paid time off and flexible hybrid work environment
Long-tenured leadership,
privately funded stability (not PE-backed) , and genuine growth opportunities
Perks like wellness programs, employee discounts, and professional development support
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr