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Frog

CX Transformation Strategy - Sr. Consultant

Frog, New York, New York, us, 10261

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About Capgemini Invent:

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frogis a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re‑invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

YOUR ROLE We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX) Transformation team, which focuses on Customer Service transformation or Marketing, with a strong analytical skill set. This role requires experience in Marketing, Sales, Customer Service and Commerce, with a proven ability to support the sales and delivery of innovative transformation solutions in this space.

As a Senior Consultant you will:

Conduct market & competitive analysis to identify trends, white space opportunities and competitive positioning

Conduct qualitative and quantitative customer research to uncover needs and validate opportunities

Synthesize research into clear, compelling insights and client presentations that drive executive decision‑making

Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed‑team models

Contribute to business development efforts through research, proposal development and strategic recommendations

What we’re looking for

5+ years of relevant experience in two or more of the following areas:

Strategy consulting

designing growth strategies, go‑to‑market plays and business transformation programs;

Marketing, sales, or service strategy & activation

experience;

Transformation & operating model strategy

experience;

Innovation & design strategy

experience;

Commercial/financial modeling

experience.

Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.

Experience working on solutions for Financial Services or Consumer Products would be highly advantageous.

Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English.

Highly structured and conceptual mindset coupled with strong quantitative and analytical problem‑solving aptitude.

An interest in new experiences, products, technologies, consumer and cultural trends that are shaping the present and the future.

Passion for collaborating with cross‑disciplinary teams of designers, technologists, researchers and other innovators.

Experience delivering strategy from early concept all the way to market launch.

Ability to quickly form and succinctly convey a point of view on any topic.

Ability to travel up to 75% to client sites when required.

What you’ll love about working here

Empowerment:

Lead the change and take initiative; Find the work‑life balance that suits us; Craft or own path through learning and career development programs.

Energy:

Connect as a global community of 13,000+ colleagues worldwide; Celebrate our diverse perspectives and draw from strength from our differences; Have fun by providing a range of clubs, events and get‑togethers to celebrate our wins and successes.

Experiences:

Work internally and with clients to make a difference; Push boundaries to reimagine what’s possible; Work to build a more sustainable and inclusive future.

Life at Capgemini Capgemini supports all aspects of your well‑being throughout the changing stages of your life and career. For eligible employees, we offer:

Healthcare including dental, vision, mental health and well‑being programs

Financial well‑being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy and cryopreservation

Social well‑being benefits like subsidized back‑up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity or expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue‑based metrics and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000 - $150,000. This role may be eligible for other compensation including variable compensation, bonus, commission or other applicable compensation that is allocated to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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