Capgemini
About Capgemini Invent
As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 12,500+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.
YOUR ROLE We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX) Transformation team, focusing on Customer Service transformation or Marketing. The role requires experience in Marketing, Sales, Customer Service and Commerce, and a proven ability to support the sales and delivery of innovative transformation solutions.
Responsibilities
Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision‑making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed‑team models
Contribute to business development efforts through research, proposal development, and strategic recommendations
Qualifications & Experience
5+ years of relevant experience in two or more of the following areas:
Strategy consulting : designing growth strategies, go‑to‑market plays, and business transformation programs
Marketing, sales, or service strategy & activation : experience defining marketing campaigns, client segmentation, sales growth strategies, contact/service center expertise, or similar
Transformation & operating model strategy : experience creating/leading CX/Marketing transformation strategy, defining digital or functional operating models, and considering people/process/technology impacts
Innovation & design strategy : applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling : proficiency in business case development and revenue modeling
Demonstrated successful engagement in delivery of digital projects and services to a variety of industry clients
Experience working on solutions for Financial Services or Consumer Products is highly advantageous
Ability to communicate complex ideas clearly at a management level; excellent written and oral presentation skills; fluent in English
Highly structured and conceptual mindset with strong quantitative and analytical aptitude
Interest in new experiences, products, technologies, consumer and cultural trends that shape the present and future
Passion for collaborating with cross‑disciplinary teams of designers, technologists, researchers and other innovators
Experience delivering strategy from early concept to market launch
Ability to travel up to 75% to client sites when required
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off, paid holidays, paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
What You’ll Love About Working Here Empowerment : Lead the change and take initiative, find work‑life balance, craft or own path through learning and career development programs
Energy : Connect as a global community of 13,000+ colleagues worldwide, celebrate diverse perspectives, and enjoy clubs, events and get‑togethers
Experiences : Work internally and with clients to make a difference, push boundaries to reimagine what’s possible, build a more sustainable and inclusive future
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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YOUR ROLE We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX) Transformation team, focusing on Customer Service transformation or Marketing. The role requires experience in Marketing, Sales, Customer Service and Commerce, and a proven ability to support the sales and delivery of innovative transformation solutions.
Responsibilities
Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision‑making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed‑team models
Contribute to business development efforts through research, proposal development, and strategic recommendations
Qualifications & Experience
5+ years of relevant experience in two or more of the following areas:
Strategy consulting : designing growth strategies, go‑to‑market plays, and business transformation programs
Marketing, sales, or service strategy & activation : experience defining marketing campaigns, client segmentation, sales growth strategies, contact/service center expertise, or similar
Transformation & operating model strategy : experience creating/leading CX/Marketing transformation strategy, defining digital or functional operating models, and considering people/process/technology impacts
Innovation & design strategy : applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling : proficiency in business case development and revenue modeling
Demonstrated successful engagement in delivery of digital projects and services to a variety of industry clients
Experience working on solutions for Financial Services or Consumer Products is highly advantageous
Ability to communicate complex ideas clearly at a management level; excellent written and oral presentation skills; fluent in English
Highly structured and conceptual mindset with strong quantitative and analytical aptitude
Interest in new experiences, products, technologies, consumer and cultural trends that shape the present and future
Passion for collaborating with cross‑disciplinary teams of designers, technologists, researchers and other innovators
Experience delivering strategy from early concept to market launch
Ability to travel up to 75% to client sites when required
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off, paid holidays, paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
What You’ll Love About Working Here Empowerment : Lead the change and take initiative, find work‑life balance, craft or own path through learning and career development programs
Energy : Connect as a global community of 13,000+ colleagues worldwide, celebrate diverse perspectives, and enjoy clubs, events and get‑togethers
Experiences : Work internally and with clients to make a difference, push boundaries to reimagine what’s possible, build a more sustainable and inclusive future
Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
#J-18808-Ljbffr