University of Colorado
Program Director of Conference Services
University of Colorado, Colorado Springs, Colorado, United States, 80509
Program Director of Conference Services
University Center and Event Services, University of Colorado Colorado Springs (UCCS)
Salary Range:
$57,374 - $79,137 annually. Compensation commensurate with experience and qualifications. This position is exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location:
On‑Site
Benefits at a Glance
Generous time off: 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI leave.
Robust health coverage: comprehensive medical plans covering preventive care at no cost, including a yearly mental health visit; affordable dental, vision plans, and competitive prescription drug prices.
Financial and retirement benefits: health savings, flexible spending accounts, life and disability insurance, and retirement options.
Further education: 12 waived credits per academic year for courses at any CU campus.
Wellness and more: wellness programs, CU Advantage additional benefits, and holistic development support.
Use our calculator to view total compensation.
Summary This position provides leadership and oversight of the Conference Services area of the University Center and Event Services department and coordinates marketing and business development efforts for the program. The role may require weekend and evening work depending on the event schedule.
Operating Principles The Conference Services team operates on principles of customer service, teamwork, communication, positivity, and belonging. We lead with empathy, humility, and introspection, embody service excellence, and strive to exceed expectations, creating outstanding experiences for all clients.
Essential Functions
Provide strategic leadership and direct oversight of all Conference Services operations.
Collaborate with the Associate Director of Event Services to monitor, track, and project the Conference Services budget and set financial and team goals.
Coordinate conference needs with campus partners to ensure efficient and satisfactory client and campus experiences.
Initiate and negotiate full‑service contracts for conference and event clients, including housing, food and beverage, meeting space, technology, and other services in partnership with on‑campus providers.
Maintain ongoing communication with current clients to understand future needs and resolve concerns with event coordinators.
Develop and lead a comprehensive sales and marketing action plan with the Associate Director of Event Services to maximize revenue from non‑university affiliated clients.
Provide campus and venue tours to potential clients and respond to inquiries regarding space reservations and event coordination.
Research market trends and recommend promotional strategies to attract new business.
Review and report on individual and overall sales goals, including KPIs for monthly, quarterly, and annual revenue targets.
Maintain thorough sales records using event software (Kinetic/KX) or databases.
Track and assess new and lost business opportunities, including client feedback and decision rationale.
Collaborate with the Conference Services Coordinator to oversee the hiring, training, supervision, and evaluation of student employees.
Optimize utilization of event and conference spaces, including classrooms, meeting rooms, and housing facilities.
Ensure compliance with university policies, contracts, insurance requirements, and risk management protocols related to conference and event operations.
Evaluate and implement new technologies or systems to enhance client experience, streamline booking processes, and improve data tracking and reporting.
Provide additional event support and coordination as needed for the Event Services team.
Represent the department in campus‑wide event and conference presentations.
Serve as a university representative within the Colorado Springs and national community.
Assist with department‑wide assessment initiatives to improve services and client satisfaction.
Tentative Search Timeline
Priority given to applications submitted by
November 30th, 2025 .
Potential interview dates:
December 1st – December 5th, 2025 .
Potential start date:
December 15th, 2025 .
Equal Opportunity Statement CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Qualifications
Bachelor’s degree required (substitution of year‑for‑year experience may be considered).
Experience working with students and leading comprehensive event services, conference operations, sales strategies, and client relations initiatives, with a proven track record of driving revenue growth, operational efficiency, and client satisfaction is required.
Application Instructions Applications received before
11/30/2025
will receive priority consideration. Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 38182). Upon request, please be prepared to provide five professional references (at least two previous or current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303‑860‑4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application materials required: Cover Letter and Resume/CV. Application Materials Instructions: Identify the job‑specific minimum qualifications you possess in your cover letter and ensure your resume includes all relevant experience. Submit the following application materials to this posting: 1. A current resume (include date ranges and full/part‑time indication). 2. A cover letter that specifically addresses the job requirements and outlines qualifications. When submitting the materials, check the “Job Specific Attachments” box next to each document.
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Salary Range:
$57,374 - $79,137 annually. Compensation commensurate with experience and qualifications. This position is exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location:
On‑Site
Benefits at a Glance
Generous time off: 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI leave.
Robust health coverage: comprehensive medical plans covering preventive care at no cost, including a yearly mental health visit; affordable dental, vision plans, and competitive prescription drug prices.
Financial and retirement benefits: health savings, flexible spending accounts, life and disability insurance, and retirement options.
Further education: 12 waived credits per academic year for courses at any CU campus.
Wellness and more: wellness programs, CU Advantage additional benefits, and holistic development support.
Use our calculator to view total compensation.
Summary This position provides leadership and oversight of the Conference Services area of the University Center and Event Services department and coordinates marketing and business development efforts for the program. The role may require weekend and evening work depending on the event schedule.
Operating Principles The Conference Services team operates on principles of customer service, teamwork, communication, positivity, and belonging. We lead with empathy, humility, and introspection, embody service excellence, and strive to exceed expectations, creating outstanding experiences for all clients.
Essential Functions
Provide strategic leadership and direct oversight of all Conference Services operations.
Collaborate with the Associate Director of Event Services to monitor, track, and project the Conference Services budget and set financial and team goals.
Coordinate conference needs with campus partners to ensure efficient and satisfactory client and campus experiences.
Initiate and negotiate full‑service contracts for conference and event clients, including housing, food and beverage, meeting space, technology, and other services in partnership with on‑campus providers.
Maintain ongoing communication with current clients to understand future needs and resolve concerns with event coordinators.
Develop and lead a comprehensive sales and marketing action plan with the Associate Director of Event Services to maximize revenue from non‑university affiliated clients.
Provide campus and venue tours to potential clients and respond to inquiries regarding space reservations and event coordination.
Research market trends and recommend promotional strategies to attract new business.
Review and report on individual and overall sales goals, including KPIs for monthly, quarterly, and annual revenue targets.
Maintain thorough sales records using event software (Kinetic/KX) or databases.
Track and assess new and lost business opportunities, including client feedback and decision rationale.
Collaborate with the Conference Services Coordinator to oversee the hiring, training, supervision, and evaluation of student employees.
Optimize utilization of event and conference spaces, including classrooms, meeting rooms, and housing facilities.
Ensure compliance with university policies, contracts, insurance requirements, and risk management protocols related to conference and event operations.
Evaluate and implement new technologies or systems to enhance client experience, streamline booking processes, and improve data tracking and reporting.
Provide additional event support and coordination as needed for the Event Services team.
Represent the department in campus‑wide event and conference presentations.
Serve as a university representative within the Colorado Springs and national community.
Assist with department‑wide assessment initiatives to improve services and client satisfaction.
Tentative Search Timeline
Priority given to applications submitted by
November 30th, 2025 .
Potential interview dates:
December 1st – December 5th, 2025 .
Potential start date:
December 15th, 2025 .
Equal Opportunity Statement CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Qualifications
Bachelor’s degree required (substitution of year‑for‑year experience may be considered).
Experience working with students and leading comprehensive event services, conference operations, sales strategies, and client relations initiatives, with a proven track record of driving revenue growth, operational efficiency, and client satisfaction is required.
Application Instructions Applications received before
11/30/2025
will receive priority consideration. Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 38182). Upon request, please be prepared to provide five professional references (at least two previous or current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303‑860‑4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application materials required: Cover Letter and Resume/CV. Application Materials Instructions: Identify the job‑specific minimum qualifications you possess in your cover letter and ensure your resume includes all relevant experience. Submit the following application materials to this posting: 1. A current resume (include date ranges and full/part‑time indication). 2. A cover letter that specifically addresses the job requirements and outlines qualifications. When submitting the materials, check the “Job Specific Attachments” box next to each document.
#J-18808-Ljbffr