University of Colorado Colorado Springs
Program Director of Conference Services
University of Colorado Colorado Springs, Colorado Springs, Colorado, United States, 80509
Program Director of Conference Services
– University of Colorado Colorado Springs (UCCS)
Lead strategic direction, marketing, and client relationships for the Conference Services area in the University Center and Event Services department. Oversight of budgeting, contract negotiation, and sales operations, with a focus on revenue growth, operational excellence, and exceptional client experience.
Salary $57,374 – $79,137 annually. Compensation commensurate with experience and qualifications. Exempt from FLSA overtime provisions.
Work Location On‑site – Colorado Springs, Colorado.
Benefits at a Glance
Generous Time Off: 22 vacation days, 10 sick days, paid parental leave, 13 holidays, and bereavement, jury duty, and FAMLI leave.
Robust Health Coverage: Comprehensive medical plans with no cost preventive care, yearly mental health visit, and affordable dental, vision, and prescription drug plans.
Financial & Retirement Benefits: Health savings, flexible spending accounts, life and disability insurance, and retirement options.
Further Your Education: Twelve (12) waived credits per academic year for courses at any CU campus.
Wellness & More: Wellness programs, CU Advantage benefits, and holistic development support.
Summary This position provides leadership and oversight of the Conference Services area and coordination of marketing and business development efforts for the Conference Services program. Weekend and evening hours may be required depending on the event schedule.
Operating Principles Customer service, teamwork, communication, positivity, and belonging. Lead with empathy, humility, and introspection. Empower the team to reach their full potential and ensure seamless operations, exceptional service, and a welcoming environment that fosters inclusiveness across the university community.
Essential Functions
Provide strategic leadership and direct oversight of all Conference Services operations.
Collaborate with the Associate Director of Event Services to monitor, track, project the Conference Services budget, and set financial and team goals.
Coordinate conference needs with campus partners to ensure efficient and satisfactory client and campus experiences.
Initiate and negotiate full‑service contracts for conference and event clients.
Maintain ongoing communication with current clients to understand future needs and resolve concerns.
Develop and lead a comprehensive sales and marketing action plan.
Provide campus and venue tours to potential clients and respond to inquiries regarding space reservations and event coordination.
Research market trends and recommend promotional strategies to attract new business.
Review and report on individual and overall sales goals, including key performance indicators for monthly, quarterly, and annual revenue targets.
Maintain thorough sales records using event software (Kinetic/KX) or databases.
Track and assess new and lost business opportunities, including client feedback and decision rationale.
Collaborate with the Conference Services Coordinator to oversee the hiring, training, supervision, and evaluation of student employees.
Optimize utilization of event and conference spaces, including classrooms, meeting rooms, and housing facilities.
Ensure compliance with university policies, contracts, insurance requirements, and risk management protocols related to conference and event operations.
Evaluate and implement new technologies or systems to enhance client experience, streamline booking processes, and improve data tracking and reporting.
Provide additional event support and coordination as needed for the Event Services team.
Represent the department in campus‑wide event and conference presentations.
Serve as a university representative within the Colorado Springs and national community.
Assist with department‑wide assessment initiatives to improve services and client satisfaction.
Qualifications
Bachelor’s degree (or equivalent years of experience).
Experience leading comprehensive event services, conference operations, sales strategies, and client relations with a proven track record of revenue growth, operational efficiency, and client satisfaction.
Strong leadership, communication, strategic planning, and client‑relationship skills.
Knowledge of budgeting, contract negotiation, and vendor management.
Application Instructions Submit a complete application through the UCCS career portal (cu.edu/cu-careers). Five professional references are required. Applications received before 11/30/2025 have priority consideration.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
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– University of Colorado Colorado Springs (UCCS)
Lead strategic direction, marketing, and client relationships for the Conference Services area in the University Center and Event Services department. Oversight of budgeting, contract negotiation, and sales operations, with a focus on revenue growth, operational excellence, and exceptional client experience.
Salary $57,374 – $79,137 annually. Compensation commensurate with experience and qualifications. Exempt from FLSA overtime provisions.
Work Location On‑site – Colorado Springs, Colorado.
Benefits at a Glance
Generous Time Off: 22 vacation days, 10 sick days, paid parental leave, 13 holidays, and bereavement, jury duty, and FAMLI leave.
Robust Health Coverage: Comprehensive medical plans with no cost preventive care, yearly mental health visit, and affordable dental, vision, and prescription drug plans.
Financial & Retirement Benefits: Health savings, flexible spending accounts, life and disability insurance, and retirement options.
Further Your Education: Twelve (12) waived credits per academic year for courses at any CU campus.
Wellness & More: Wellness programs, CU Advantage benefits, and holistic development support.
Summary This position provides leadership and oversight of the Conference Services area and coordination of marketing and business development efforts for the Conference Services program. Weekend and evening hours may be required depending on the event schedule.
Operating Principles Customer service, teamwork, communication, positivity, and belonging. Lead with empathy, humility, and introspection. Empower the team to reach their full potential and ensure seamless operations, exceptional service, and a welcoming environment that fosters inclusiveness across the university community.
Essential Functions
Provide strategic leadership and direct oversight of all Conference Services operations.
Collaborate with the Associate Director of Event Services to monitor, track, project the Conference Services budget, and set financial and team goals.
Coordinate conference needs with campus partners to ensure efficient and satisfactory client and campus experiences.
Initiate and negotiate full‑service contracts for conference and event clients.
Maintain ongoing communication with current clients to understand future needs and resolve concerns.
Develop and lead a comprehensive sales and marketing action plan.
Provide campus and venue tours to potential clients and respond to inquiries regarding space reservations and event coordination.
Research market trends and recommend promotional strategies to attract new business.
Review and report on individual and overall sales goals, including key performance indicators for monthly, quarterly, and annual revenue targets.
Maintain thorough sales records using event software (Kinetic/KX) or databases.
Track and assess new and lost business opportunities, including client feedback and decision rationale.
Collaborate with the Conference Services Coordinator to oversee the hiring, training, supervision, and evaluation of student employees.
Optimize utilization of event and conference spaces, including classrooms, meeting rooms, and housing facilities.
Ensure compliance with university policies, contracts, insurance requirements, and risk management protocols related to conference and event operations.
Evaluate and implement new technologies or systems to enhance client experience, streamline booking processes, and improve data tracking and reporting.
Provide additional event support and coordination as needed for the Event Services team.
Represent the department in campus‑wide event and conference presentations.
Serve as a university representative within the Colorado Springs and national community.
Assist with department‑wide assessment initiatives to improve services and client satisfaction.
Qualifications
Bachelor’s degree (or equivalent years of experience).
Experience leading comprehensive event services, conference operations, sales strategies, and client relations with a proven track record of revenue growth, operational efficiency, and client satisfaction.
Strong leadership, communication, strategic planning, and client‑relationship skills.
Knowledge of budgeting, contract negotiation, and vendor management.
Application Instructions Submit a complete application through the UCCS career portal (cu.edu/cu-careers). Five professional references are required. Applications received before 11/30/2025 have priority consideration.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
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