TEKsystems
About the Position
We are seeking a Technical Assistance Center (TAC) Analyst to support US Marine Corps (USMC) enterprise-level data center operations, enabling management, monitoring, incident response, and management for the USMC application hosting environment serving worldwide customers. Key Responsibilities
Work 4 days per week 10‑hour shift. Execute hybrid cloud data center TAC processes, functions, activities, and tasks. Perform Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, and Call Center Management actions. Act as initial triage and resolution point for all shift‑based activities, performing resolution, escalation, or recall actions as directed by SOP or Service Desk Shift Lead. Respond to events and execute triage, troubleshooting, remediation, and restoration of service for enterprise data center systems (on‑prem and cloud), including Windows/Linux servers, CISCO and VMWare NSX networking equipment, SQL/Oracle databases, VMWare ESXi/vSphere/vCenter/vROPS/Aria, NSX‑T, NetBackup, NetApp & Unity storage, and facilities equipment/systems. Assist in preparing for and executing shift transition with oncoming and outgoing Shift Lead, ensuring comprehensive transfer of knowledge, schedule, equipment, tasks, and activities. Execute Service Desk Battle Rhythm activities, including Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, and Customer/Stakeholder Notification. Support Enterprise Information System‑EIS Tier I requirements, including SharePoint account management, troubleshooting, and script/report generation. Qualifications
Bachelor's degree and 3+ years of IT experience (high‑school diploma and 6‑8 years considered). Active DoD Clearance (Secret, TS, or TS/SCI). U.S. citizenship required. Mid‑level experience in Enterprise/Data Center Service Desk Operations and BMC Remedy Service Management (or similar ITSM tool). Knowledge of Microsoft Windows Server, SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMware virtualization and operations management, Log Management, NetBackup, Microsoft SQL, Oracle, vSphere, Active Directory, HP Server Automation, and ACAS. Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies. Skills & Experience Level
Network Support, Windows, Active Directory, Troubleshooting, Help Desk Support, Office 365. Entry Level. Salary and Benefits
Pay range: $25.00 – $31.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Location & Employment
This is a contract position based out of Kansas City, MO. The role is fully onsite. Application Deadline
The position is anticipated to close on Nov 14, 2025. About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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We are seeking a Technical Assistance Center (TAC) Analyst to support US Marine Corps (USMC) enterprise-level data center operations, enabling management, monitoring, incident response, and management for the USMC application hosting environment serving worldwide customers. Key Responsibilities
Work 4 days per week 10‑hour shift. Execute hybrid cloud data center TAC processes, functions, activities, and tasks. Perform Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, and Call Center Management actions. Act as initial triage and resolution point for all shift‑based activities, performing resolution, escalation, or recall actions as directed by SOP or Service Desk Shift Lead. Respond to events and execute triage, troubleshooting, remediation, and restoration of service for enterprise data center systems (on‑prem and cloud), including Windows/Linux servers, CISCO and VMWare NSX networking equipment, SQL/Oracle databases, VMWare ESXi/vSphere/vCenter/vROPS/Aria, NSX‑T, NetBackup, NetApp & Unity storage, and facilities equipment/systems. Assist in preparing for and executing shift transition with oncoming and outgoing Shift Lead, ensuring comprehensive transfer of knowledge, schedule, equipment, tasks, and activities. Execute Service Desk Battle Rhythm activities, including Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, and Customer/Stakeholder Notification. Support Enterprise Information System‑EIS Tier I requirements, including SharePoint account management, troubleshooting, and script/report generation. Qualifications
Bachelor's degree and 3+ years of IT experience (high‑school diploma and 6‑8 years considered). Active DoD Clearance (Secret, TS, or TS/SCI). U.S. citizenship required. Mid‑level experience in Enterprise/Data Center Service Desk Operations and BMC Remedy Service Management (or similar ITSM tool). Knowledge of Microsoft Windows Server, SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMware virtualization and operations management, Log Management, NetBackup, Microsoft SQL, Oracle, vSphere, Active Directory, HP Server Automation, and ACAS. Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies. Skills & Experience Level
Network Support, Windows, Active Directory, Troubleshooting, Help Desk Support, Office 365. Entry Level. Salary and Benefits
Pay range: $25.00 – $31.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Location & Employment
This is a contract position based out of Kansas City, MO. The role is fully onsite. Application Deadline
The position is anticipated to close on Nov 14, 2025. About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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