Group 1 Automotive
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
Group 1 Automotive, Houston, Texas, United States, 77246
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
Join to apply for the
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
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Group 1 Automotive Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
1 day ago Be among the first 25 applicants Join to apply for the
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
role at
Group 1 Automotive Get AI-powered advice on this job and more exclusive features. Overview
Group 1 Automotive
6161 Rothway St, Houston, TX 77040
Join Our Winning Team as a Remote Customer Experience Specialist!
We are looking for enthusiastic, customer-focused
Remote Bilingual Customer Experience Specialists
to deliver exceptional service and create positive experiences for our valued customers. Join our dynamic team where we prioritize our employees' well-being and professional development.
Group 1 Automotive, a Fortune 250 company, operates a network of automotive dealerships and collision centers across the United States and the United Kingdom. We pride ourselves on fostering a company culture built on integrity, transparency, professionalism, teamwork, and respect. If you're passionate about customer service and ready to accelerate your career in the automotive retail industry, apply today or refer a qualified friend!
Shift Availability:
Candidates must be available to work during at least one of the following shifts.
Specific shift assignments are not guaranteed and will be based on business needs.
Shifts follow a three-week rotation: two Saturdays off and one Saturday on, with Sundays off.
10am - 7pm 10:30am - 7:30pm 11am - 8pm
In addition to competitive pay, we offer our associates the following benefits:
Hourly Rate: $17 per hour plus overtime Performance Bonus: Up to $950 monthly Technology Allowance: $80 monthly Referral Bonuses: $300–$800 based on position, plus $100 for vehicle referrals Annual Performance Reviews and Pay Increases Performance-Based Paid Days Off Employee Pricing: Vehicle Purchases, Parts, Service, and Collision Repair Paid Training to hone your skills
Responsibilities
As a Remote Customer Experience Specialist, you will:
Handle an average of 100 inbound customer calls daily Schedule over 50 service appointments each day for mechanical maintenance and repair needs Provide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaints Direct non-service-related inquiries to appropriate dealership personnel Utilize various computer programs to access dealership information and customer profiles Support multiple automotive dealerships and collision centers across the U.S. Gain insights into the retail automotive industry at an enterprise level
Qualifications
To succeed in this role, you should have:
Residence within the greater Houston metropolitan area At least 6 months of recent customer service experience High-speed Internet connection (minimum 30 Mbps upload/download) A quiet home office setup conducive to remote call center work Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems Exceptional time-management and multitasking abilities Excellent verbal and written communication skills Ability to deliver quality results consistently A documented record of perfect attendance and punctuality A strong work ethic with urgency for first-call resolution Proficiency in Google, YouTube, and other web search tools
Qualifications:
Bilingual (Spanish-English) required - must be comfortable handling automotive related inquiries in both languages: calls may be received in either Familiarity with automotive terminology and vehicle components is preferred but not required
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Group 1 Automotive by 2x Sign in to set job alerts for “Customer Experience Specialist” roles.
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Join to apply for the
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
role at
Group 1 Automotive Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
1 day ago Be among the first 25 applicants Join to apply for the
Remote Bilingual Customer Experience Specialist (CXC)- Business Support Center
role at
Group 1 Automotive Get AI-powered advice on this job and more exclusive features. Overview
Group 1 Automotive
6161 Rothway St, Houston, TX 77040
Join Our Winning Team as a Remote Customer Experience Specialist!
We are looking for enthusiastic, customer-focused
Remote Bilingual Customer Experience Specialists
to deliver exceptional service and create positive experiences for our valued customers. Join our dynamic team where we prioritize our employees' well-being and professional development.
Group 1 Automotive, a Fortune 250 company, operates a network of automotive dealerships and collision centers across the United States and the United Kingdom. We pride ourselves on fostering a company culture built on integrity, transparency, professionalism, teamwork, and respect. If you're passionate about customer service and ready to accelerate your career in the automotive retail industry, apply today or refer a qualified friend!
Shift Availability:
Candidates must be available to work during at least one of the following shifts.
Specific shift assignments are not guaranteed and will be based on business needs.
Shifts follow a three-week rotation: two Saturdays off and one Saturday on, with Sundays off.
10am - 7pm 10:30am - 7:30pm 11am - 8pm
In addition to competitive pay, we offer our associates the following benefits:
Hourly Rate: $17 per hour plus overtime Performance Bonus: Up to $950 monthly Technology Allowance: $80 monthly Referral Bonuses: $300–$800 based on position, plus $100 for vehicle referrals Annual Performance Reviews and Pay Increases Performance-Based Paid Days Off Employee Pricing: Vehicle Purchases, Parts, Service, and Collision Repair Paid Training to hone your skills
Responsibilities
As a Remote Customer Experience Specialist, you will:
Handle an average of 100 inbound customer calls daily Schedule over 50 service appointments each day for mechanical maintenance and repair needs Provide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaints Direct non-service-related inquiries to appropriate dealership personnel Utilize various computer programs to access dealership information and customer profiles Support multiple automotive dealerships and collision centers across the U.S. Gain insights into the retail automotive industry at an enterprise level
Qualifications
To succeed in this role, you should have:
Residence within the greater Houston metropolitan area At least 6 months of recent customer service experience High-speed Internet connection (minimum 30 Mbps upload/download) A quiet home office setup conducive to remote call center work Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems Exceptional time-management and multitasking abilities Excellent verbal and written communication skills Ability to deliver quality results consistently A documented record of perfect attendance and punctuality A strong work ethic with urgency for first-call resolution Proficiency in Google, YouTube, and other web search tools
Qualifications:
Bilingual (Spanish-English) required - must be comfortable handling automotive related inquiries in both languages: calls may be received in either Familiarity with automotive terminology and vehicle components is preferred but not required
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Group 1 Automotive by 2x Sign in to set job alerts for “Customer Experience Specialist” roles.
Implementation Specialist - Variable Operations
Implementation Specialist - Fixed Operations
MI SPECT-CT/PET-CT Clinical Education Specialist (CES) - West(CO, UT, NV, AZ)
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Houston, TX $72,200.00-$108,300.00 5 days ago Houston, TX $141,000.03-$206,800.05 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr