EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Kansas City, Missouri, United States, 64101
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location
Join EY as a ServiceNow Senior Consultant to lead IT Operations Management (ITOM) Transformation teams, driving client relationships and delivering innovative solutions. This client‑visible role focuses on user requirements, UI design, and coding across mobile, web, and tablet platforms.
Location:
Anywhere in Country
Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring final product meets needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications supporting business objectives.
Lead ServiceNow ITOM/CMDB projects – design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB implementations.
Advise on CMDB and ITOM connectivity to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops.
Support waterfall and agile delivery models, including planning, reporting, budgets, risk, and issue logs.
Create high‑quality deliverables and project artifacts.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
2–4 years of ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 2 additional ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping, or ITSM/HAM/SAM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading and supervising teams.
Valid driver’s license in the U.S.
Willingness to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Experience with performance analytics/reporting experience (certifications a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive compensation: base salary range $102,500–$187,900 (USA), with higher ranges for major metros.
Comprehensive benefits: medical, dental, pension, 401(k), paid time off.
Hybrid work model: 40–60% in‑person for client‑serving roles.
Flexible vacation policy and generous time off for holidays and personal needs.
EY is an equal‑opportunity employer. Candidates with disabilities are encouraged to request reasonable accommodation.
Apply today.
EY accepts applications for this position on an ongoing basis.
#J-18808-Ljbffr
Location:
Anywhere in Country
Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring final product meets needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications supporting business objectives.
Lead ServiceNow ITOM/CMDB projects – design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB implementations.
Advise on CMDB and ITOM connectivity to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops.
Support waterfall and agile delivery models, including planning, reporting, budgets, risk, and issue logs.
Create high‑quality deliverables and project artifacts.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
2–4 years of ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 2 additional ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping, or ITSM/HAM/SAM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading and supervising teams.
Valid driver’s license in the U.S.
Willingness to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Experience with performance analytics/reporting experience (certifications a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive compensation: base salary range $102,500–$187,900 (USA), with higher ranges for major metros.
Comprehensive benefits: medical, dental, pension, 401(k), paid time off.
Hybrid work model: 40–60% in‑person for client‑serving roles.
Flexible vacation policy and generous time off for holidays and personal needs.
EY is an equal‑opportunity employer. Candidates with disabilities are encouraged to request reasonable accommodation.
Apply today.
EY accepts applications for this position on an ongoing basis.
#J-18808-Ljbffr