EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Raleigh, North Carolina, United States, 27601
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location
Join to apply for the
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity As a ServiceNow Senior Consultant, you’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Lead client process and design sessions and facilitate requirements workshops.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Travel as required to meet with clients.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage and mentor a multi‑disciplinary team of 3‑5 resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze the connectivity of the CMDB and ITOM to ITSM processes.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
Typically 2‑4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges: U.S. $102,500–$187,900; NYC Metro, Washington State, California (excluding Sacramento) $122,900–$213,400.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
A flexible hybrid model with 40–60% onsite time for external, client‑serving roles.
A flexible vacation policy that lets you decide how much time you want, plus designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
EY accepts applications for this position on an ongoing basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3 and select the appropriate options or email ssc.customersupport@ey.com.
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ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity As a ServiceNow Senior Consultant, you’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Lead client process and design sessions and facilitate requirements workshops.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Travel as required to meet with clients.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage and mentor a multi‑disciplinary team of 3‑5 resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze the connectivity of the CMDB and ITOM to ITSM processes.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
Typically 2‑4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges: U.S. $102,500–$187,900; NYC Metro, Washington State, California (excluding Sacramento) $122,900–$213,400.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
A flexible hybrid model with 40–60% onsite time for external, client‑serving roles.
A flexible vacation policy that lets you decide how much time you want, plus designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
EY accepts applications for this position on an ongoing basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3 and select the appropriate options or email ssc.customersupport@ey.com.
#J-18808-Ljbffr