Leica Camera North America
Company Overview
Leica Camera is a global icon that celebrated 100 years of innovation and photography. The company masterfully balances art and engineering, achieving an immutable harmony of form and functionality while upholding a tradition of precision manufacturing and technological innovation.
Role Overview The General Manager is the overall leader of the Leica Store accountable for sales, profitability, client engagement, operations, and brand representation. This role ensures the store delivers a world‑class client experience while embodying Leica’s heritage of innovation, craftsmanship, and cultural leadership in photography. The position reports to the Vice President of Retail and serves as the strategic leader responsible for both business performance and brand representation at a local level.
Key Responsibilities Sales & Client Experience
Define and implement the store’s commercial strategy and annual business objectives in alignment with regional and global retail goals.
Act as the business owner of the store, driving sales performance, profitability, and brand equity.
Cultivate and manage top‑tier client relationships and community partnerships to elevate awareness and visibility of the Leica brand.
Provide visible leadership within the store, inspiring the team to deliver exceptional service and storytelling.
Oversee all facets of client development, including CRM strategy, VIP relationship building, and event hosting in partnership with Leica Akademie and Gallery.
Ensure consistent delivery of Leica’s global clienteling standards, including CRM adoption, outreach activities, and follow‑up practices.
Operations & Compliance
Hold full accountability for the store’s financial performance, including revenue, margin, and expense control.Ensure operational frameworks, internal controls, and compliance align with Leica’s global standards and legal requirements.
Delegate day‑to‑day operational execution to the Deputy Manager while maintaining ultimate accountability for compliance, audit performance, and inventory accuracy.
Partner with corporate retail, marketing, and operations teams to implement national initiatives and local activations.
Review KPIs and operational reports to assess performance and drive strategic improvements.
Leadership & Team Development
Lead and inspire a team of Client Advisors and the Deputy Manager to achieve business goals and deliver an exceptional client experience.
Recruit, train, and develop top retail talent; build succession plans and coach future leaders.
Drive performance management and foster a culture of accountability, collaboration, and client obsession.
Promote cross‑functional collaboration with Gallery, Akademie, and corporate partners to strengthen community and brand impact.
Position Requirements Qualifications
6+ years of premium or luxury retail management experience.
Proven ability to drive sales through client development and team leadership.
Strong operational acumen, with demonstrated P&L management experience.
Excellent communication, leadership, and presentation skills.
Passion for photography, luxury goods, and cultural engagement.
Key Attributes
Strategic and entrepreneurial mindset with a passion for driving business growth.
Inspiring leader who motivates through vision, purpose, and accountability.
Commercially astute with strong financial and analytical judgment.
Brand and community advocate who embodies Leica’s heritage and values.
Culturally aware, relationship‑driven, and confident in luxury environments.
Calm, decisive, and solutions‑oriented under pressure.
Benefits Leica provides a comprehensive benefits package designed to support your health, finances, and well‑being.
Medical, Dental & Vision Insurance: Choose from multiple plan options with strong company premium contributions.
401(k) With Company Match & Additional 401(k) Profit Sharing.
Commuter benefits, supplemental insurance options, and a Health Reimbursement Account (HRA).
Company‑Paid Benefits: Basic Life, Short‑Term & Long‑Term Disability Coverage.
EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Role Overview The General Manager is the overall leader of the Leica Store accountable for sales, profitability, client engagement, operations, and brand representation. This role ensures the store delivers a world‑class client experience while embodying Leica’s heritage of innovation, craftsmanship, and cultural leadership in photography. The position reports to the Vice President of Retail and serves as the strategic leader responsible for both business performance and brand representation at a local level.
Key Responsibilities Sales & Client Experience
Define and implement the store’s commercial strategy and annual business objectives in alignment with regional and global retail goals.
Act as the business owner of the store, driving sales performance, profitability, and brand equity.
Cultivate and manage top‑tier client relationships and community partnerships to elevate awareness and visibility of the Leica brand.
Provide visible leadership within the store, inspiring the team to deliver exceptional service and storytelling.
Oversee all facets of client development, including CRM strategy, VIP relationship building, and event hosting in partnership with Leica Akademie and Gallery.
Ensure consistent delivery of Leica’s global clienteling standards, including CRM adoption, outreach activities, and follow‑up practices.
Operations & Compliance
Hold full accountability for the store’s financial performance, including revenue, margin, and expense control.Ensure operational frameworks, internal controls, and compliance align with Leica’s global standards and legal requirements.
Delegate day‑to‑day operational execution to the Deputy Manager while maintaining ultimate accountability for compliance, audit performance, and inventory accuracy.
Partner with corporate retail, marketing, and operations teams to implement national initiatives and local activations.
Review KPIs and operational reports to assess performance and drive strategic improvements.
Leadership & Team Development
Lead and inspire a team of Client Advisors and the Deputy Manager to achieve business goals and deliver an exceptional client experience.
Recruit, train, and develop top retail talent; build succession plans and coach future leaders.
Drive performance management and foster a culture of accountability, collaboration, and client obsession.
Promote cross‑functional collaboration with Gallery, Akademie, and corporate partners to strengthen community and brand impact.
Position Requirements Qualifications
6+ years of premium or luxury retail management experience.
Proven ability to drive sales through client development and team leadership.
Strong operational acumen, with demonstrated P&L management experience.
Excellent communication, leadership, and presentation skills.
Passion for photography, luxury goods, and cultural engagement.
Key Attributes
Strategic and entrepreneurial mindset with a passion for driving business growth.
Inspiring leader who motivates through vision, purpose, and accountability.
Commercially astute with strong financial and analytical judgment.
Brand and community advocate who embodies Leica’s heritage and values.
Culturally aware, relationship‑driven, and confident in luxury environments.
Calm, decisive, and solutions‑oriented under pressure.
Benefits Leica provides a comprehensive benefits package designed to support your health, finances, and well‑being.
Medical, Dental & Vision Insurance: Choose from multiple plan options with strong company premium contributions.
401(k) With Company Match & Additional 401(k) Profit Sharing.
Commuter benefits, supplemental insurance options, and a Health Reimbursement Account (HRA).
Company‑Paid Benefits: Basic Life, Short‑Term & Long‑Term Disability Coverage.
EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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