EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, San Diego, California, United States, 92189
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting
1 day ago – Be among the first 25 applicants.
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Overview You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, where you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will interact with business stakeholders to evaluate business models, processes, and operations, gather and analyze requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and manage processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore resources.
Build client relationships and demonstrate the value of EY services.
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
Lead client process and design sessions and facilitate requirements workshops with functional and business process area subject matter resources.
Support pre-sales efforts including creating proposals and estimates.
Support waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Skills and Attributes for Success
Excellent business acumen to make fact-based decisions and resolve conflicts.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Experience leading teams and supervising others.
Strong executive communication (written and verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
5+ years of Big 4 or equivalent consulting experience.
A driver’s license valid in the U.S. and ability to travel to meet client needs.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) – ideally.
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – ideally.
What We Offer You
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model – most people in external, client serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
Flexible vacation policy – you’ll decide how much vacation time you need based on personal circumstances.
Earned recognition based on performance and the value you bring to the business.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Overview You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, where you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will interact with business stakeholders to evaluate business models, processes, and operations, gather and analyze requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and manage processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore resources.
Build client relationships and demonstrate the value of EY services.
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
Lead client process and design sessions and facilitate requirements workshops with functional and business process area subject matter resources.
Support pre-sales efforts including creating proposals and estimates.
Support waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Skills and Attributes for Success
Excellent business acumen to make fact-based decisions and resolve conflicts.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Experience leading teams and supervising others.
Strong executive communication (written and verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
5+ years of Big 4 or equivalent consulting experience.
A driver’s license valid in the U.S. and ability to travel to meet client needs.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) – ideally.
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – ideally.
What We Offer You
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model – most people in external, client serving roles work together in person 40–60% of the time over the course of an engagement, project or year.
Flexible vacation policy – you’ll decide how much vacation time you need based on personal circumstances.
Earned recognition based on performance and the value you bring to the business.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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