EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Irvine, California, United States, 92713
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
Join EY as a ServiceNow Consulting Manager – HR Service Delivery (HRSD) and lead ServiceNow transformation teams in a rapidly growing area of our business.
This client‑visible role offers opportunities to motivate and develop your team, build new client relationships, and shape the future of HR technology.
About the Role You will interact with business stakeholders to evaluate business models, processes, and operations.
You will gather, understand, and analyze business requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system‑architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and deliver complex technical initiatives, solving challenges with innovative problem‑solving and analytical skills.
Represent the team during client interactions, facilitating workshops and nurturing relationships.
Ensure timely review of the scope, work required, required resources and budgetary and other project constraints.
Track status with stakeholders, ensuring initiatives are on track and met.
Represent the team during client interactions, facilitating workshops and nurturing relationships.
Skills & Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project, including design, configuration/development, testing and deployment phases.
Mentor and manage a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate EY value.
Make fact‑based decisions, resolve conflicts, and demonstrate strong business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, process, and technology capabilities, recommend leading practice, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and business process subject matter resources.
Support waterfall and agile delivery models, with planning, status reporting, budgets, risk and issue logs.
Support pre‑sales efforts, creating proposals and estimates.
Deliver high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree (preferably in Computer Science, Information Systems Management, Engineering or a related discipline).
4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one additional ServiceNow certification (e.g., ServiceNow Certified Implementation Specialist – HR Service Delivery).
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s licence in the U.S.
Willingness to travel to meet client needs.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) – ideal.
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – ideal.
What We Offer
Comprehensive compensation and benefits package with base salaries ranging from $142,600 to $261,500 across U.S. locations, and higher ranges for major metro areas.
Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: most external client‑serving roles work in person 40‑60% of the time over the course of an engagement.
Flexible vacation policy with personal, family, and health‑wellness leaves.
How to Apply EY accepts applications for this position on an ongoing basis.
If you are living in California, please click the provided link for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY| Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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This client‑visible role offers opportunities to motivate and develop your team, build new client relationships, and shape the future of HR technology.
About the Role You will interact with business stakeholders to evaluate business models, processes, and operations.
You will gather, understand, and analyze business requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system‑architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and deliver complex technical initiatives, solving challenges with innovative problem‑solving and analytical skills.
Represent the team during client interactions, facilitating workshops and nurturing relationships.
Ensure timely review of the scope, work required, required resources and budgetary and other project constraints.
Track status with stakeholders, ensuring initiatives are on track and met.
Represent the team during client interactions, facilitating workshops and nurturing relationships.
Skills & Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project, including design, configuration/development, testing and deployment phases.
Mentor and manage a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate EY value.
Make fact‑based decisions, resolve conflicts, and demonstrate strong business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, process, and technology capabilities, recommend leading practice, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and business process subject matter resources.
Support waterfall and agile delivery models, with planning, status reporting, budgets, risk and issue logs.
Support pre‑sales efforts, creating proposals and estimates.
Deliver high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree (preferably in Computer Science, Information Systems Management, Engineering or a related discipline).
4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one additional ServiceNow certification (e.g., ServiceNow Certified Implementation Specialist – HR Service Delivery).
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s licence in the U.S.
Willingness to travel to meet client needs.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) – ideal.
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – ideal.
What We Offer
Comprehensive compensation and benefits package with base salaries ranging from $142,600 to $261,500 across U.S. locations, and higher ranges for major metro areas.
Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model: most external client‑serving roles work in person 40‑60% of the time over the course of an engagement.
Flexible vacation policy with personal, family, and health‑wellness leaves.
How to Apply EY accepts applications for this position on an ongoing basis.
If you are living in California, please click the provided link for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY| Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr