Santander USA
Relationship Banker – Overview
Santander
is a global leader in financial services. We invest in employee growth and foster an environment where continuous learning is prioritized. Join a culture of engagement and commitment to your success.
Key Responsibilities
Achieve or exceed sales targets by actively promoting and cross‑selling banking products to existing and prospective customers.
Develop and maintain strong client relationships to understand their financial needs and provide tailored solutions.
Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management, and community engagement.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
Qualifications
High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field – Required.
Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
3+ Years of experience selling products and/or services in an incentive‑based environment – Required.
12+ Months of experience in Retail Banking sales, financial services sales, or consultative relationship sales role with proven success in establishing new customers, deepening relationships, and delivering results – Required.
12+ Months of customer service experience within a high volume, fast paced, and constantly changing environment – Required.
Established relationship‑building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Proven track record in sales and cross‑selling products and services.
Ability to work collaboratively in a team‑oriented environment.
Excellent communication, consultative, and influence skills both verbal and written.
Ability to display a credible, trustworthy, and professional image at all times.
Proficient in using digital tools and technology to enhance customer engagement.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Ability to work in a fast‑paced environment and manage multiple priorities.
Benefits Base Pay Range: Minimum $38,250.00 – Maximum $59,000.00 USD
Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Occasional moving and lifting light equipment and/or furniture may be required depending on location.
To Apply If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
#J-18808-Ljbffr
is a global leader in financial services. We invest in employee growth and foster an environment where continuous learning is prioritized. Join a culture of engagement and commitment to your success.
Key Responsibilities
Achieve or exceed sales targets by actively promoting and cross‑selling banking products to existing and prospective customers.
Develop and maintain strong client relationships to understand their financial needs and provide tailored solutions.
Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management, and community engagement.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
Qualifications
High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field – Required.
Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
3+ Years of experience selling products and/or services in an incentive‑based environment – Required.
12+ Months of experience in Retail Banking sales, financial services sales, or consultative relationship sales role with proven success in establishing new customers, deepening relationships, and delivering results – Required.
12+ Months of customer service experience within a high volume, fast paced, and constantly changing environment – Required.
Established relationship‑building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Proven track record in sales and cross‑selling products and services.
Ability to work collaboratively in a team‑oriented environment.
Excellent communication, consultative, and influence skills both verbal and written.
Ability to display a credible, trustworthy, and professional image at all times.
Proficient in using digital tools and technology to enhance customer engagement.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Ability to work in a fast‑paced environment and manage multiple priorities.
Benefits Base Pay Range: Minimum $38,250.00 – Maximum $59,000.00 USD
Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Occasional moving and lifting light equipment and/or furniture may be required depending on location.
To Apply If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
#J-18808-Ljbffr