EY
ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open
EY, Minneapolis, Minnesota, United States, 55400
ServiceNow - Enterprise Service Management (ESM) Manager - Tech Consulting - Open Location
Update: Join EY to apply for the ServiceNow - Enterprise Service Management (ESM) Manager role. This position is open and accepts applications on an on‑going basis.
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you will showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Collaborate with technical teams to design and deliver system architecture solutions.
Analyze newly implemented technology solutions to ensure they meet business requirements.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process, and technology capabilities, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4 – 6 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
5+ years of Big 4 or equivalent consulting experience.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation and benefits: Base salary range for this role in the U.S. is $142,600 to $261,500, with higher ranges for NYC, Washington and California. Pay is determined by factors including education, experience, geography and performance. Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.
Hybrid work model: Most people in external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement or project.
Flexible vacation policy: You decide how much vacation time you need, with additional paid holidays and leave policies to support your well‑being.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability or need assistance during the application process, please contact EY Talent Shared Services.
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Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you will showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Collaborate with technical teams to design and deliver system architecture solutions.
Analyze newly implemented technology solutions to ensure they meet business requirements.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process, and technology capabilities, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4 – 6 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.
5+ years of Big 4 or equivalent consulting experience.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation and benefits: Base salary range for this role in the U.S. is $142,600 to $261,500, with higher ranges for NYC, Washington and California. Pay is determined by factors including education, experience, geography and performance. Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.
Hybrid work model: Most people in external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement or project.
Flexible vacation policy: You decide how much vacation time you need, with additional paid holidays and leave policies to support your well‑being.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability or need assistance during the application process, please contact EY Talent Shared Services.
#J-18808-Ljbffr