EY
ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open
EY, Providence, Rhode Island, us, 02912
ServiceNow - Enterprise Service Management (ESM) Manager - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. Join EY to build a better working world.
In the digital economy, upgrading outdated processes, systems and information is vital. As a ServiceNow Consulting Manager, you’ll play a leading role, providing our clients with authoritative, agile and efficient solutions.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase leadership, motivate and develop your team, and build new client relationships. You will interact with business stakeholders to evaluate models, gather and analyze requirements, and translate them into technical specifications.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with fact‑based decision making and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities, provide recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
5+ years of Big 4 or equivalent consulting experience.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess leadership qualities. Top performers are proactive, adaptable, and committed to continuous improvement.
What We Offer You
A comprehensive compensation and benefits package, with a base salary range in the U.S. from $142,600 to $261,500. Additional details are available in the offer stage.
A hybrid work model – most external, client‑serving roles work in person 40‑60% of the time.
A flexible vacation policy, EY Paid Holidays, and additional leaves of absence to support well‑being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis.
EY provides equal employment opportunities to all applicants and is committed to providing reasonable accommodation to qualified individuals with disabilities.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. Join EY to build a better working world.
In the digital economy, upgrading outdated processes, systems and information is vital. As a ServiceNow Consulting Manager, you’ll play a leading role, providing our clients with authoritative, agile and efficient solutions.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase leadership, motivate and develop your team, and build new client relationships. You will interact with business stakeholders to evaluate models, gather and analyze requirements, and translate them into technical specifications.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with fact‑based decision making and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities, provide recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
5+ years of Big 4 or equivalent consulting experience.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess leadership qualities. Top performers are proactive, adaptable, and committed to continuous improvement.
What We Offer You
A comprehensive compensation and benefits package, with a base salary range in the U.S. from $142,600 to $261,500. Additional details are available in the offer stage.
A hybrid work model – most external, client‑serving roles work in person 40‑60% of the time.
A flexible vacation policy, EY Paid Holidays, and additional leaves of absence to support well‑being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis.
EY provides equal employment opportunities to all applicants and is committed to providing reasonable accommodation to qualified individuals with disabilities.
#J-18808-Ljbffr