EY
ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open
EY, Miami, Florida, us, 33222
ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Establish and maintain client relationships, delivering value and demonstrating EY services.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject matter experts.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Travel regularly to meet client needs.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a related discipline.
4‑6 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two additional ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills: executive communication (written and verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
5+ years of Big 4 or equivalent consulting experience, leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideal Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive base salary ranging from $142,600 to $261,500 in the U.S., with additional rewards based on performance.
Comprehensive benefits: medical, dental, pension and 401(k) plans, paid time off, flexible vacation, and hybrid work model.
Opportunities for professional growth, including future‑focus skills development and a diverse, inclusive culture.
EY is an equal‑employment‑opportunity employer. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please contact our Talent Shared Services Team at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Establish and maintain client relationships, delivering value and demonstrating EY services.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject matter experts.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Travel regularly to meet client needs.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a related discipline.
4‑6 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two additional ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent soft skills: executive communication (written and verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
5+ years of Big 4 or equivalent consulting experience, leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideal Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive base salary ranging from $142,600 to $261,500 in the U.S., with additional rewards based on performance.
Comprehensive benefits: medical, dental, pension and 401(k) plans, paid time off, flexible vacation, and hybrid work model.
Opportunities for professional growth, including future‑focus skills development and a diverse, inclusive culture.
EY is an equal‑employment‑opportunity employer. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please contact our Talent Shared Services Team at ssc.customersupport@ey.com.
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