Kolter Hospitality
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Front Desk Clerk
role at
Kolter Hospitality .
Base Pay Range $14.50/hr - $14.50/hr
Overview An
Front Desk Agent
delivers service excellence to our guests, creating a comfortable and welcoming environment. The role is responsible for processing check‑ins and check‑outs, issuing room keys, and resolving guest issues while complying with all Kolter Hospitality standards, policies, and procedures.
Performance Expectations
Assist guests with check‑in and check‑out processes.
Coordinate all guest requests.
Inform guests of hotel services, features, and room amenities.
Welcome guests by name whenever possible.
Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
Perform cashiering tasks such as bill/invoice settlement, posting charges, and adjustments.
Respond to fire alarm, medical emergency, and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast‑paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Show eagerness to grow and develop within the company.
Passionately provide personalized guest service.
Equal Opportunity Employer Kolter Hospitality is an equal opportunity employer and participates in E‑Verify. All qualified applicants will receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Front Desk Clerk
role at
Kolter Hospitality .
Base Pay Range $14.50/hr - $14.50/hr
Overview An
Front Desk Agent
delivers service excellence to our guests, creating a comfortable and welcoming environment. The role is responsible for processing check‑ins and check‑outs, issuing room keys, and resolving guest issues while complying with all Kolter Hospitality standards, policies, and procedures.
Performance Expectations
Assist guests with check‑in and check‑out processes.
Coordinate all guest requests.
Inform guests of hotel services, features, and room amenities.
Welcome guests by name whenever possible.
Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
Perform cashiering tasks such as bill/invoice settlement, posting charges, and adjustments.
Respond to fire alarm, medical emergency, and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast‑paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Show eagerness to grow and develop within the company.
Passionately provide personalized guest service.
Equal Opportunity Employer Kolter Hospitality is an equal opportunity employer and participates in E‑Verify. All qualified applicants will receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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