DH Pace Company
Customer Support - Part-time and Full-time openings - days, evenings, & weekend
DH Pace Company, Olathe, Kansas, us, 66051
Overview
Olathe, KS – DH Pace Company is hiring for Customer Support Representatives to join our on-site Contact Center team. We are offering part-time and full-time openings with days, evenings, and weekend availability. Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years, with 50+ US offices in 24 states and 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving safety, convenience, and aesthetics of buildings. Our core values are Respect, Integrity, Service, and Excellence. Position DH Pace Company, Inc. is growing and seeks Customer Support Representatives to join our Contact Center in Olathe, KS. We are looking for customer-focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns. Shift & Location Part-time and full-time roles available. Flexible scheduling with shifts Monday–Friday 2:00pm–10:00pm and Saturday–Sunday 6:00am–10:00pm. On-site location: Olathe, Kansas. Position overview
Schedule and create accurate and complete service tickets for residential and commercial customers. Promote products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical KPIs. Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime or additional hours as required. Other duties as assigned. Qualifications
High school diploma or equivalent with previous experience in customer service or related field. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Excellent organization, multitasking abilities, and the ability to work independently and collaboratively. Problem-solving skills with a customer-focused mindset and flexibility to adapt to changing priorities and schedules. Benefits
Medical, dental, and vision options available on the 1st day of the month following start date. Paid time off: 13 days in year 1; 16 days in year 2. Paid holidays and floating holidays. Competitive compensation with annual performance evaluations. 401k retirement plan with employer match. Company-paid life insurance, short-term and long-term disability. And more. Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Equal Opportunity Employer /Protected Veterans/Individuals with Disabilities. We do not discriminate in employment and comply with applicable laws.
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Olathe, KS – DH Pace Company is hiring for Customer Support Representatives to join our on-site Contact Center team. We are offering part-time and full-time openings with days, evenings, and weekend availability. Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years, with 50+ US offices in 24 states and 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving safety, convenience, and aesthetics of buildings. Our core values are Respect, Integrity, Service, and Excellence. Position DH Pace Company, Inc. is growing and seeks Customer Support Representatives to join our Contact Center in Olathe, KS. We are looking for customer-focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns. Shift & Location Part-time and full-time roles available. Flexible scheduling with shifts Monday–Friday 2:00pm–10:00pm and Saturday–Sunday 6:00am–10:00pm. On-site location: Olathe, Kansas. Position overview
Schedule and create accurate and complete service tickets for residential and commercial customers. Promote products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical KPIs. Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime or additional hours as required. Other duties as assigned. Qualifications
High school diploma or equivalent with previous experience in customer service or related field. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Excellent organization, multitasking abilities, and the ability to work independently and collaboratively. Problem-solving skills with a customer-focused mindset and flexibility to adapt to changing priorities and schedules. Benefits
Medical, dental, and vision options available on the 1st day of the month following start date. Paid time off: 13 days in year 1; 16 days in year 2. Paid holidays and floating holidays. Competitive compensation with annual performance evaluations. 401k retirement plan with employer match. Company-paid life insurance, short-term and long-term disability. And more. Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Equal Opportunity Employer /Protected Veterans/Individuals with Disabilities. We do not discriminate in employment and comply with applicable laws.
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