DH Pace Company, Inc.
Customer Support - Various shifts available - National Accounts Dept!
DH Pace Company, Inc., Olathe, Kansas, us, 66051
Customer Support - Various shifts available - National Accounts Dept!
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door‑related products and commercial security products. The company is privately owned and has been in operation for over 95 years. We have 50+ U.S. offices in 24 states with company‑wide sales over $1 billion in 2024.
Why DH Pace? Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.
DH Pace, Inc. is growing and aspires to hire full‑time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer‑focused candidates with excellent communication and technical skills. This is an excellent entry‑level opportunity at DH Pace.
Position Overview
Triage incoming calls from customers that require service or sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products and services.
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer’s need.
Represent the company in a professional manner with good customer service and verbal communication skills.
Maintain and promote a positive attitude toward customers regardless of the circumstances.
Other responsibilities as assigned.
Qualifications
High school diploma or GED required.
Two (2) years of customer service experience, or administrative work preferred.
Must be able to work independently with little supervision.
Must be able to work in a fast‑paced environment, with the ability to re‑prioritize tasks.
Excellent verbal and written communication skills.
Must be proficient with technical applications, including Microsoft Office Suites.
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
Floating holidays: Up to 2 floating holidays per year.
Competitive compensation, including annual performance evaluations.
401(k) retirement plan with employer match.
Company‑paid life insurance, short‑term disability, and long‑term disability.
And more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
Referrals increase your chances of interviewing at DH Pace Company, Inc. by 2x.
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Why DH Pace? Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence.
DH Pace, Inc. is growing and aspires to hire full‑time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer‑focused candidates with excellent communication and technical skills. This is an excellent entry‑level opportunity at DH Pace.
Position Overview
Triage incoming calls from customers that require service or sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products and services.
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer’s need.
Represent the company in a professional manner with good customer service and verbal communication skills.
Maintain and promote a positive attitude toward customers regardless of the circumstances.
Other responsibilities as assigned.
Qualifications
High school diploma or GED required.
Two (2) years of customer service experience, or administrative work preferred.
Must be able to work independently with little supervision.
Must be able to work in a fast‑paced environment, with the ability to re‑prioritize tasks.
Excellent verbal and written communication skills.
Must be proficient with technical applications, including Microsoft Office Suites.
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
Floating holidays: Up to 2 floating holidays per year.
Competitive compensation, including annual performance evaluations.
401(k) retirement plan with employer match.
Company‑paid life insurance, short‑term disability, and long‑term disability.
And more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)
Referrals increase your chances of interviewing at DH Pace Company, Inc. by 2x.
#J-18808-Ljbffr