Caesars Entertainment
Hotel Operations Manager (Caesars Palace LV)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
Hotel Operations Manager (Caesars Palace LV)
Overview
At Caesars Entertainment, our Mission, Vision & Values reflect our purpose, providing people with possibilities and places to have fun. Our corporate social responsibility framework, People Planet Play, represents our ongoing dedication to communities and team members.
Job Summary Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.
What You Will Do
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower.
Resolve guests concerns, taking corrective action as necessary.
Inspect facilities, services and equipment and recommend changes or improvements as necessary.
Establishes and administers safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures.
Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication.
Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility.
Recommend/implement incentive programs in department that address reducing costs or increasing revenues.
Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.
What You Will Need
Must be 21 years of age or older
Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift.
Attend informational and pre-convention meetings to determine if the group requires special needs.
Assist with employee schedule adjustments as needed (due to sick calls, etc.)
Complete employee performance appraisals.
Coach and discipline associates as necessary.
College degree preferred or related experience required
Three to five years of supervisory experience required hotel operations.
Additional Requirements
Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
Demonstrated ability in maintaining consistent, high quality service levels.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to work at a fast pace and in stressful situations.
Must have knowledge of computer systems and applications.
Must be able to read, write, speak and understand English.
Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.
Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
Ability to do a large amount of walking and standing.
Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication.
Must be able to perform physical job duties of line employees in emergency situations.
Must be able to maneuver to all areas of the casino and the retail shops.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Equal Employment Opportunity Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us Caesars Palace offers 25 restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you.
The Company is an equal opportunity employer and may require background checks and pre-employment screenings where legally applicable. Caesars Entertainment reserves the right to make changes to the job description as needed.
Note: This description does not constitute an exhaustive list of all responsibilities, duties, or skills required for the position.
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Job Summary Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.
What You Will Do
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower.
Resolve guests concerns, taking corrective action as necessary.
Inspect facilities, services and equipment and recommend changes or improvements as necessary.
Establishes and administers safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures.
Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication.
Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility.
Recommend/implement incentive programs in department that address reducing costs or increasing revenues.
Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.
What You Will Need
Must be 21 years of age or older
Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift.
Attend informational and pre-convention meetings to determine if the group requires special needs.
Assist with employee schedule adjustments as needed (due to sick calls, etc.)
Complete employee performance appraisals.
Coach and discipline associates as necessary.
College degree preferred or related experience required
Three to five years of supervisory experience required hotel operations.
Additional Requirements
Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
Demonstrated ability in maintaining consistent, high quality service levels.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to work at a fast pace and in stressful situations.
Must have knowledge of computer systems and applications.
Must be able to read, write, speak and understand English.
Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.
Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
Ability to do a large amount of walking and standing.
Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication.
Must be able to perform physical job duties of line employees in emergency situations.
Must be able to maneuver to all areas of the casino and the retail shops.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Equal Employment Opportunity Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us Caesars Palace offers 25 restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you.
The Company is an equal opportunity employer and may require background checks and pre-employment screenings where legally applicable. Caesars Entertainment reserves the right to make changes to the job description as needed.
Note: This description does not constitute an exhaustive list of all responsibilities, duties, or skills required for the position.
#J-18808-Ljbffr