Citizens Community Bank
Overview
Citizens Community Bank is a dynamic, growing community bank dedicated to providing exceptional financial services to individuals and businesses. Our mission is to build lasting relationships through personalized service and a community-focused banking experience. As part of our team, you’ll have the opportunity to grow your career in a supportive, innovative environment while contributing to the success of both our customers and our organization. Customer Service Manager
plays a vital leadership role in branch operations, supporting the Branch Manager by overseeing the Teller line and ensuring exceptional service delivery. This position supervises and develops teller staff, manages daily workflow, and maintains operational compliance while helping the branch achieve performance goals. The ideal candidate will be a strong communicator and problem-solver with proven leadership skills and a passion for delivering outstanding customer experiences.
Responsibilities
Supervise and provide leadership to the Teller and New Accounts teams.
Perform Teller and Vault Teller duties as needed.
Train, coach, and cross-train employees to ensure operational excellence.
Assist with new account openings and cross-sell bank products and services.
Manage debit/ATM card processing, check orders, account maintenance, and cash certification processes.
Oversee branch reports, correspondence, and account balancing.
Conduct customer research, resolve inquiries, and ensure satisfaction.
Complete annual performance reviews, manage scheduling, and maintain time-off records.
Act as a communication link between supervisors and frontline staff.
Monitor and follow up on audit correction tasks.
Support the Branch Manager in marketing, promotions, and business development efforts.
Contribute to the branch’s High-Performance Growth (HPG) initiatives and goal achievement.
Oversee teller progression plans, providing regular coaching and development opportunities.
Regular, on-site attendance during standard business hours is required to perform the duties of this position.
Additional Responsibilities
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
Provide superior internal and external customer service: demonstrate self-governance, courtesy, and respect toward external and internal customers.
Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Must complete assigned online training courses and achieve a passing score by due date.
Represent in a professional manner with a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility, and adaptability to meet bank and customer needs.
Regular and predictable attendance to accomplish in-person customer contact.
Additional duties as requested or assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 3 years of retail banking experience.
Strong knowledge of banking compliance, operational policies, and branch procedures.
Familiarity with local market conditions and customer needs.
Demonstrated leadership skills with the ability to coach, train, and motivate staff.
Excellent customer service, communication, and interpersonal skills.
Strong problem-solving and organizational abilities; able to manage multiple priorities effectively.
Proficiency with computers and banking software applications.
Work Environment & Physical Demands Must be able to routinely perform work indoors in a climate-controlled shared work area with moderate noise level.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear. The employee is occasionally required to stand, walk, and lift or reach with hands and arms. The employee must be able to operate routine office equipment and perform computer work typically 6-8 hours per day. Availability to work extended hours or travel off site may be required. The ability to climb/descend stairs in an emergency is also expected. Specific vision abilities include close visual acuity for data preparation, reading, and computer work.
What We Offer COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and geographic location. We offer an extensive benefits package including medical, dental, vision, and life insurance, with coverage for eligible dependents. Optional health savings account, EAP, health rewards, retirement plans (401(k) and Profit-Sharing), disability benefits, education benefits, and product/service discounts are available. A generous Paid Time Off (PTO) plan and paid holidays are provided. PTO accruals and holiday eligibility vary by position and tenure. Some locations may offer additional holiday pay.
EEO : We are an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other status protected by applicable laws. Glacier Bancorp, Inc. does not sponsor work visas. No recruiters or unsolicited agency referrals please.
Note Referrals increase your chances of interviewing at Citizens Community Bank. Idaho Falls, ID location, compensation ranges, and other job postings may appear below this description and are not part of the current role.
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Citizens Community Bank is a dynamic, growing community bank dedicated to providing exceptional financial services to individuals and businesses. Our mission is to build lasting relationships through personalized service and a community-focused banking experience. As part of our team, you’ll have the opportunity to grow your career in a supportive, innovative environment while contributing to the success of both our customers and our organization. Customer Service Manager
plays a vital leadership role in branch operations, supporting the Branch Manager by overseeing the Teller line and ensuring exceptional service delivery. This position supervises and develops teller staff, manages daily workflow, and maintains operational compliance while helping the branch achieve performance goals. The ideal candidate will be a strong communicator and problem-solver with proven leadership skills and a passion for delivering outstanding customer experiences.
Responsibilities
Supervise and provide leadership to the Teller and New Accounts teams.
Perform Teller and Vault Teller duties as needed.
Train, coach, and cross-train employees to ensure operational excellence.
Assist with new account openings and cross-sell bank products and services.
Manage debit/ATM card processing, check orders, account maintenance, and cash certification processes.
Oversee branch reports, correspondence, and account balancing.
Conduct customer research, resolve inquiries, and ensure satisfaction.
Complete annual performance reviews, manage scheduling, and maintain time-off records.
Act as a communication link between supervisors and frontline staff.
Monitor and follow up on audit correction tasks.
Support the Branch Manager in marketing, promotions, and business development efforts.
Contribute to the branch’s High-Performance Growth (HPG) initiatives and goal achievement.
Oversee teller progression plans, providing regular coaching and development opportunities.
Regular, on-site attendance during standard business hours is required to perform the duties of this position.
Additional Responsibilities
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
Provide superior internal and external customer service: demonstrate self-governance, courtesy, and respect toward external and internal customers.
Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Must complete assigned online training courses and achieve a passing score by due date.
Represent in a professional manner with a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility, and adaptability to meet bank and customer needs.
Regular and predictable attendance to accomplish in-person customer contact.
Additional duties as requested or assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 3 years of retail banking experience.
Strong knowledge of banking compliance, operational policies, and branch procedures.
Familiarity with local market conditions and customer needs.
Demonstrated leadership skills with the ability to coach, train, and motivate staff.
Excellent customer service, communication, and interpersonal skills.
Strong problem-solving and organizational abilities; able to manage multiple priorities effectively.
Proficiency with computers and banking software applications.
Work Environment & Physical Demands Must be able to routinely perform work indoors in a climate-controlled shared work area with moderate noise level.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear. The employee is occasionally required to stand, walk, and lift or reach with hands and arms. The employee must be able to operate routine office equipment and perform computer work typically 6-8 hours per day. Availability to work extended hours or travel off site may be required. The ability to climb/descend stairs in an emergency is also expected. Specific vision abilities include close visual acuity for data preparation, reading, and computer work.
What We Offer COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and geographic location. We offer an extensive benefits package including medical, dental, vision, and life insurance, with coverage for eligible dependents. Optional health savings account, EAP, health rewards, retirement plans (401(k) and Profit-Sharing), disability benefits, education benefits, and product/service discounts are available. A generous Paid Time Off (PTO) plan and paid holidays are provided. PTO accruals and holiday eligibility vary by position and tenure. Some locations may offer additional holiday pay.
EEO : We are an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other status protected by applicable laws. Glacier Bancorp, Inc. does not sponsor work visas. No recruiters or unsolicited agency referrals please.
Note Referrals increase your chances of interviewing at Citizens Community Bank. Idaho Falls, ID location, compensation ranges, and other job postings may appear below this description and are not part of the current role.
#J-18808-Ljbffr