Beacon Hill
The IT Service Desk Technician (Level 2) provides both IT and Operational Technology (OT) support to end-users within a fast-paced manufacturing or industrial environment.
This role involves a blend of hands‑on and remote technical work - performing setup, troubleshooting, maintenance, and upgrades for hardware, software, and network systems.
The technician will support both office and factory environments, collaborating closely with IT, Maintenance, and Engineering teams to ensure system reliability, uptime, and operational continuity.
Key Responsibilities
Provide hands‑on and remote troubleshooting for servers, PCs, network devices, and factory systems. Resolve escalated Service Desk tickets and ensure accurate documentation within the ticketing system. Install, configure, and maintain hardware, software, and peripherals according to IT standards. Support OT environments including SCADA, PLCs, HMIs, and DCS systems, ensuring reliable integration between OT and IT networks. Collaborate with Infrastructure and Engineering teams for system maintenance, upgrades, and incident resolution. Participate in root cause analysis for system failures and contribute to incident response planning. Maintain local IT assets and ensure compliance with IT security and operational standards. Document troubleshooting steps, technical resolutions, and system configurations. Provide exceptional customer service, communicating clearly with technical and non‑technical users. Assist in implementing cybersecurity best practices across both IT and OT environments. Skills & Tools
Windows and Azure administration, server and network support Backup technologies and disaster recovery solutions OT Systems: SCADA, PLCs, DCS, HMIs Networking: switches, access points, firewalls, cabling IoT device connectivity and management Familiarity with manufacturing or industrial environments Qualifications
Bachelor's degree in Computer Science, Information Technology, or equivalent experience 5+ years of IT operations or infrastructure management experience Strong understanding of industrial automation and IT/OT convergence Excellent analytical, troubleshooting, and communication skills Project management and leadership experience Preferred familiarity with SCADA/MES platforms (Wonderware, IBA, AVEVA) and IoT technologies Certifications such as CompTIA, Cisco, or Microsoft are a plus Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Seniority Level
Entry level Employment Type
Contract Job Function
Information Technology Industries
Technology, Information and Media
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Provide hands‑on and remote troubleshooting for servers, PCs, network devices, and factory systems. Resolve escalated Service Desk tickets and ensure accurate documentation within the ticketing system. Install, configure, and maintain hardware, software, and peripherals according to IT standards. Support OT environments including SCADA, PLCs, HMIs, and DCS systems, ensuring reliable integration between OT and IT networks. Collaborate with Infrastructure and Engineering teams for system maintenance, upgrades, and incident resolution. Participate in root cause analysis for system failures and contribute to incident response planning. Maintain local IT assets and ensure compliance with IT security and operational standards. Document troubleshooting steps, technical resolutions, and system configurations. Provide exceptional customer service, communicating clearly with technical and non‑technical users. Assist in implementing cybersecurity best practices across both IT and OT environments. Skills & Tools
Windows and Azure administration, server and network support Backup technologies and disaster recovery solutions OT Systems: SCADA, PLCs, DCS, HMIs Networking: switches, access points, firewalls, cabling IoT device connectivity and management Familiarity with manufacturing or industrial environments Qualifications
Bachelor's degree in Computer Science, Information Technology, or equivalent experience 5+ years of IT operations or infrastructure management experience Strong understanding of industrial automation and IT/OT convergence Excellent analytical, troubleshooting, and communication skills Project management and leadership experience Preferred familiarity with SCADA/MES platforms (Wonderware, IBA, AVEVA) and IoT technologies Certifications such as CompTIA, Cisco, or Microsoft are a plus Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Seniority Level
Entry level Employment Type
Contract Job Function
Information Technology Industries
Technology, Information and Media
#J-18808-Ljbffr