H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we focus on helping people and delivering a high performing, connected culture. As a Team Leader, you will lead a customer-centric team of associates and grow the seasonal tax business at a single H&R Block tax office. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates and deliver an outstanding client experience while achieving office growth objectives. Act as a knowledgeable resource on tax topics and products for associates; help advance their knowledge and skills. Lead daily team meetings; communicate essential information to tax office associates; create associate work schedules and ensure accurate timekeeping and overtime management. Train and coach associates to execute Service Standards and recognize outstanding contributions; build an engaging team environment. Prepare tax returns, as required (if applicable). Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns. Qualifications
Multi-unit people management experience in the retail, restaurant, banking, or related industry. 2+ years as a Tax Professional. Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined, and resilient with a customer-centric mindset. Able to work a flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
#J-18808-Ljbffr
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we focus on helping people and delivering a high performing, connected culture. As a Team Leader, you will lead a customer-centric team of associates and grow the seasonal tax business at a single H&R Block tax office. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates and deliver an outstanding client experience while achieving office growth objectives. Act as a knowledgeable resource on tax topics and products for associates; help advance their knowledge and skills. Lead daily team meetings; communicate essential information to tax office associates; create associate work schedules and ensure accurate timekeeping and overtime management. Train and coach associates to execute Service Standards and recognize outstanding contributions; build an engaging team environment. Prepare tax returns, as required (if applicable). Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns. Qualifications
Multi-unit people management experience in the retail, restaurant, banking, or related industry. 2+ years as a Tax Professional. Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined, and resilient with a customer-centric mindset. Able to work a flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
#J-18808-Ljbffr