H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead a customer-centric team of tax office associates and manage a single H&R Block tax office to accelerate seasonal tax business. Provide leadership and development of associates; deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office associate positions; act as a point of contact for onsite escalated client service concerns. Schedule clients properly, resolve conflicts, and ensure accurate timekeeping and overtime management. Lead daily activities to ensure tasks are completed on time with quality standards, priorities, and goals; train and coach associates to execute Service Standards. Lead daily team meetings and communicate essential information; create associate work schedules and manage overtime as needed. Prepare tax returns as required; conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed. What you'll bring
Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred). 2+ years as a Tax Professional. Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently with minimal supervision. Flexible work schedule and adaptability to business needs; high school diploma or equivalent or higher. Benefits and Company Culture
Employee Assistance Program with Health Advocate; wellbeing program BetterYou; neurodiversity and caregiver support. Various discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply). Check all available benefits at blockbenefits.com. The Community You Will Join
H&R Block is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Job Details
Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Leader jobs in Shawnee, KS.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead a customer-centric team of tax office associates and manage a single H&R Block tax office to accelerate seasonal tax business. Provide leadership and development of associates; deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office associate positions; act as a point of contact for onsite escalated client service concerns. Schedule clients properly, resolve conflicts, and ensure accurate timekeeping and overtime management. Lead daily activities to ensure tasks are completed on time with quality standards, priorities, and goals; train and coach associates to execute Service Standards. Lead daily team meetings and communicate essential information; create associate work schedules and manage overtime as needed. Prepare tax returns as required; conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed. What you'll bring
Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred). 2+ years as a Tax Professional. Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently with minimal supervision. Flexible work schedule and adaptability to business needs; high school diploma or equivalent or higher. Benefits and Company Culture
Employee Assistance Program with Health Advocate; wellbeing program BetterYou; neurodiversity and caregiver support. Various discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply). Check all available benefits at blockbenefits.com. The Community You Will Join
H&R Block is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Job Details
Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Leader jobs in Shawnee, KS.
#J-18808-Ljbffr