Secure Networks
5 days ago Be among the first 25 applicants
Company Overview Secure Networks is a premier Managed and Cloud Services Provider serving the South Shore and Cape Cod area of Massachusetts. We stay on the forefront of technology, carefully researching and testing every product and service we offer. Our team thrives on efficiency, speed, and reliability – qualities we bring to every task.
About the Role We are growing and looking for an IT Service Desk Technician with previous MSP experience to join our dynamic team. In this role, you will tackle escalated tickets using ConnectWise, primarily supporting Windows IT infrastructure, including servers, storage, cloud environments, virtualization, firewalls, routers, and desktops.
Key Responsibilities
Serve as the first point of contact for technical support inquiries.
Troubleshoot and resolve hardware, software, and network issues.
Support Microsoft 365 environments, including Office 365, Azure AD, Intune, and SharePoint.
Provide technical assistance for Windows 10, Windows 11, macOS, Android, and iOS devices.
Configure and support Windows Server (experience preferred).
Work with networking technologies – SonicWall and Ubiquiti (experience a plus).
Utilize MSP tools like ConnectWise, Autotask, Kaseya, or Ninja.
Perform remote diagnostics and problem‑solving.
Escalate unresolved issues to senior support personnel.
Track daily activities and maintain detailed logs in ConnectWise.
Provide night and weekend coverage as needed (on rotation).
Travel to client sites on Cape Cod daily; if you live more than an hour away, please DO NOT apply.
What We Offer
Health, Dental, and Vision Insurance
401(k) with 4% company match
Paid Time Off: 2 weeks vacation + paid holidays + 5 sick days
Ongoing Training & Career Development
A team‑driven, supportive work environment
Our Values
Customer‑Centric Service – No techie talk, clear communication, and a smile in every interaction.
Passionate Problem‑Solving – Embrace challenges, strive for perfection, and find solutions beyond the obvious.
Professional Excellence – Present yourself well, listen attentively, and take accountability.
Motivation & Growth – Be a self‑starter, eager to learn, and driven to excel.
Team Collaboration & Innovation – Think outside the box, be available, and support the team.
Experience & Qualifications
ConnectWise: 2 years (Required)
CompTIA Network+ (Preferred)
Previous MSP experience
Experience with Windows Server, Microsoft 365, and networking technologies (SonicWall, Ubiquiti) an advantage
Strong problem‑solving skills and ability to work independently
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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Company Overview Secure Networks is a premier Managed and Cloud Services Provider serving the South Shore and Cape Cod area of Massachusetts. We stay on the forefront of technology, carefully researching and testing every product and service we offer. Our team thrives on efficiency, speed, and reliability – qualities we bring to every task.
About the Role We are growing and looking for an IT Service Desk Technician with previous MSP experience to join our dynamic team. In this role, you will tackle escalated tickets using ConnectWise, primarily supporting Windows IT infrastructure, including servers, storage, cloud environments, virtualization, firewalls, routers, and desktops.
Key Responsibilities
Serve as the first point of contact for technical support inquiries.
Troubleshoot and resolve hardware, software, and network issues.
Support Microsoft 365 environments, including Office 365, Azure AD, Intune, and SharePoint.
Provide technical assistance for Windows 10, Windows 11, macOS, Android, and iOS devices.
Configure and support Windows Server (experience preferred).
Work with networking technologies – SonicWall and Ubiquiti (experience a plus).
Utilize MSP tools like ConnectWise, Autotask, Kaseya, or Ninja.
Perform remote diagnostics and problem‑solving.
Escalate unresolved issues to senior support personnel.
Track daily activities and maintain detailed logs in ConnectWise.
Provide night and weekend coverage as needed (on rotation).
Travel to client sites on Cape Cod daily; if you live more than an hour away, please DO NOT apply.
What We Offer
Health, Dental, and Vision Insurance
401(k) with 4% company match
Paid Time Off: 2 weeks vacation + paid holidays + 5 sick days
Ongoing Training & Career Development
A team‑driven, supportive work environment
Our Values
Customer‑Centric Service – No techie talk, clear communication, and a smile in every interaction.
Passionate Problem‑Solving – Embrace challenges, strive for perfection, and find solutions beyond the obvious.
Professional Excellence – Present yourself well, listen attentively, and take accountability.
Motivation & Growth – Be a self‑starter, eager to learn, and driven to excel.
Team Collaboration & Innovation – Think outside the box, be available, and support the team.
Experience & Qualifications
ConnectWise: 2 years (Required)
CompTIA Network+ (Preferred)
Previous MSP experience
Experience with Windows Server, Microsoft 365, and networking technologies (SonicWall, Ubiquiti) an advantage
Strong problem‑solving skills and ability to work independently
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr