Molaprise
IT Technician (Level 2/3)
Work Arrangement:
Remote to start → transitions to
full in-office
(Phoenix, AZ) once the local team is established.
Schedule:
9:00 AM – 6:00 PM EST
Employment Type:
Full-Time
Company Overview A rapidly growing Managed Service Provider (MSP) is seeking experienced
Level 2/3 IT Technicians
to support a wide range of business clients. This organization delivers exceptional IT services with an emphasis on proactive support, cloud technologies, and strong client relationships.
The company is expanding its presence in Phoenix, AZ and is building a collaborative in-office team environment.
Why This Opportunity? This MSP emphasizes creativity, proactive problem-solving, and a personal approach to client service. Team members enjoy a balanced, supportive environment with:
Competitive salary + comprehensive benefits
(health, dental, vision, 401(k), PTO)
Professional development : training & certification opportunities (Microsoft 365, Azure, networking, etc.)
Inclusive company culture : team events, social activities, onsite gym
Collaborative work environment
with access to modern tech and real-world projects
What You'll Be Doing Helpdesk & Technical Support
Provide Level 2/3 support for Windows, macOS, mobile devices (iOS/Android).
Troubleshoot hardware, software, and OS-related issues across diverse environments.
Manage workload efficiently to ensure timely task completion.
Microsoft 365 Administration
Administer and configure: Exchange Online
SharePoint
Teams
Security & Compliance Centers
OneDrive
Manage user accounts, permissions, policies, and security settings.
Networking Management & Troubleshooting
Configure and troubleshoot: DNS, DHCP, VLANs, VPNs
Firewall rules
SonicWall, Meraki, Unifi environments
Diagnose network performance and connectivity issues.
Endpoint Management
Use Microsoft Intune to: Enforce device compliance
Deploy policies and applications
Perform Windows Autopilot provisioning
Azure Administration
Assist with Azure AD and Azure services including: Virtual Machines
Networking
Resource management
Email Security
Configure and manage: SPF
DKIM
DMARC
Strengthen email protection and delivery reliability.
Hardware & Software Support
Troubleshoot PCs, laptops, printers, peripherals.
Perform software installations, driver updates, and patch management.
Client Interaction & Relationship Building
Maintain a friendly, professional demeanor when assisting clients.
Communicate effectively and document solutions clearly.
Ticket Management & Documentation
Maintain accurate tickets in ITSM tools.
Document solutions and follow established workflows.
Project Participation
Assist with: Network and hardware installations
Software and cloud migrations
On-site deployments and configuration
After-Hours Support
Occasionally participate in on-call rotations for urgent issues.
Client Training & Proactive Support
Provide user training on best practices and cybersecurity.
Identify potential issues early and recommend improvements.
Requirements Technical Requirements
MSP experience or familiarity with MSP-style environments.
Strong Microsoft 365 administration skills (Exchange Online, Teams, SharePoint).
Intermediate or advanced networking skills: DNS, DHCP, VPNs, VLANs
Firewall configuration (SonicWall, Meraki, Unifi)
Email security configuration (SPF, DKIM, DMARC).
Understanding of Azure AD, VMs, and cloud resource management.
Experience with: Windows/macOS troubleshooting
Microsoft Intune
Windows Autopilot
Azure AD & Active Directory
Soft Skills
Excellent customer service and communication abilities.
Strong troubleshooting and problem-solving mindset.
Ability to work efficiently in a fast-paced environment.
Friendly, professional demeanor with clients.
Eagerness to learn, grow, and adopt new technologies.
Preferred Certifications
CompTIA A+, Network+, Security+
CCNA
Microsoft 365 certifications (MS-100, MS-101)
Benefits
Competitive compensation
Paid time off & company holidays
Health, dental, and vision insurance options
401(k) with company match
On-site gym
Modern, collaborative office environment
Ongoing training & professional development
Access to cutting-edge technologies
Team events & employee appreciation initiatives
Strong culture focused on innovation and teamwork
Compensation $75,000 per year
#J-18808-Ljbffr
Work Arrangement:
Remote to start → transitions to
full in-office
(Phoenix, AZ) once the local team is established.
Schedule:
9:00 AM – 6:00 PM EST
Employment Type:
Full-Time
Company Overview A rapidly growing Managed Service Provider (MSP) is seeking experienced
Level 2/3 IT Technicians
to support a wide range of business clients. This organization delivers exceptional IT services with an emphasis on proactive support, cloud technologies, and strong client relationships.
The company is expanding its presence in Phoenix, AZ and is building a collaborative in-office team environment.
Why This Opportunity? This MSP emphasizes creativity, proactive problem-solving, and a personal approach to client service. Team members enjoy a balanced, supportive environment with:
Competitive salary + comprehensive benefits
(health, dental, vision, 401(k), PTO)
Professional development : training & certification opportunities (Microsoft 365, Azure, networking, etc.)
Inclusive company culture : team events, social activities, onsite gym
Collaborative work environment
with access to modern tech and real-world projects
What You'll Be Doing Helpdesk & Technical Support
Provide Level 2/3 support for Windows, macOS, mobile devices (iOS/Android).
Troubleshoot hardware, software, and OS-related issues across diverse environments.
Manage workload efficiently to ensure timely task completion.
Microsoft 365 Administration
Administer and configure: Exchange Online
SharePoint
Teams
Security & Compliance Centers
OneDrive
Manage user accounts, permissions, policies, and security settings.
Networking Management & Troubleshooting
Configure and troubleshoot: DNS, DHCP, VLANs, VPNs
Firewall rules
SonicWall, Meraki, Unifi environments
Diagnose network performance and connectivity issues.
Endpoint Management
Use Microsoft Intune to: Enforce device compliance
Deploy policies and applications
Perform Windows Autopilot provisioning
Azure Administration
Assist with Azure AD and Azure services including: Virtual Machines
Networking
Resource management
Email Security
Configure and manage: SPF
DKIM
DMARC
Strengthen email protection and delivery reliability.
Hardware & Software Support
Troubleshoot PCs, laptops, printers, peripherals.
Perform software installations, driver updates, and patch management.
Client Interaction & Relationship Building
Maintain a friendly, professional demeanor when assisting clients.
Communicate effectively and document solutions clearly.
Ticket Management & Documentation
Maintain accurate tickets in ITSM tools.
Document solutions and follow established workflows.
Project Participation
Assist with: Network and hardware installations
Software and cloud migrations
On-site deployments and configuration
After-Hours Support
Occasionally participate in on-call rotations for urgent issues.
Client Training & Proactive Support
Provide user training on best practices and cybersecurity.
Identify potential issues early and recommend improvements.
Requirements Technical Requirements
MSP experience or familiarity with MSP-style environments.
Strong Microsoft 365 administration skills (Exchange Online, Teams, SharePoint).
Intermediate or advanced networking skills: DNS, DHCP, VPNs, VLANs
Firewall configuration (SonicWall, Meraki, Unifi)
Email security configuration (SPF, DKIM, DMARC).
Understanding of Azure AD, VMs, and cloud resource management.
Experience with: Windows/macOS troubleshooting
Microsoft Intune
Windows Autopilot
Azure AD & Active Directory
Soft Skills
Excellent customer service and communication abilities.
Strong troubleshooting and problem-solving mindset.
Ability to work efficiently in a fast-paced environment.
Friendly, professional demeanor with clients.
Eagerness to learn, grow, and adopt new technologies.
Preferred Certifications
CompTIA A+, Network+, Security+
CCNA
Microsoft 365 certifications (MS-100, MS-101)
Benefits
Competitive compensation
Paid time off & company holidays
Health, dental, and vision insurance options
401(k) with company match
On-site gym
Modern, collaborative office environment
Ongoing training & professional development
Access to cutting-edge technologies
Team events & employee appreciation initiatives
Strong culture focused on innovation and teamwork
Compensation $75,000 per year
#J-18808-Ljbffr