H&R Block
Join to apply for the
Team Leader
role at
H&R Block
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Overview Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.
Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience.
Manage daily operations to ensure deadlines are met, quality standards are maintained, and office growth objectives are achieved.
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Recruit and interview candidates for tax office positions; assist in onboarding and development.
Serve as the point of contact for onsite escalated client service concerns and resolve conflicts including scheduling and timekeeping.
Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules and manage overtime.
Assist with preparing tax returns as required and conduct timely performance reviews.
Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements.
Computer proficiency with MS Office; ability to work independently with minimal supervision.
Strong customer-centric mindset, flexibility in work schedule, and a high school diploma or equivalent.
Benefits & Community
Employee Assistance Program with Health Advocate and Wellbeing program (BetterYou) to build healthy habits.
Neurodiversity and caregiver support; discounts on everyday items and services.
Medical coverage, 401k, and Employee Stock Purchase Plan where eligible.
Additional benefits details at blockbenefits.com.
Why work for us H&R Block is an equal opportunity employer. We celebrate diversity in the workplace and are committed to creating an environment where everyone feels they belong. If you’re looking to make an impact, H&R Block is the place for you.
Note Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
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Team Leader
role at
H&R Block
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Overview Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.
Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience.
Manage daily operations to ensure deadlines are met, quality standards are maintained, and office growth objectives are achieved.
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Recruit and interview candidates for tax office positions; assist in onboarding and development.
Serve as the point of contact for onsite escalated client service concerns and resolve conflicts including scheduling and timekeeping.
Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules and manage overtime.
Assist with preparing tax returns as required and conduct timely performance reviews.
Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements.
Computer proficiency with MS Office; ability to work independently with minimal supervision.
Strong customer-centric mindset, flexibility in work schedule, and a high school diploma or equivalent.
Benefits & Community
Employee Assistance Program with Health Advocate and Wellbeing program (BetterYou) to build healthy habits.
Neurodiversity and caregiver support; discounts on everyday items and services.
Medical coverage, 401k, and Employee Stock Purchase Plan where eligible.
Additional benefits details at blockbenefits.com.
Why work for us H&R Block is an equal opportunity employer. We celebrate diversity in the workplace and are committed to creating an environment where everyone feels they belong. If you’re looking to make an impact, H&R Block is the place for you.
Note Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
#J-18808-Ljbffr