Closinglock
Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services. We act in the long‑term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over
$250B+
in funds related to residential property transactions, with our platform used in all 50 states and 42 countries.
Mission Simplify the real estate closing experience for all parties.
Vision Provide a secure and efficient transfer of data and funds.
Job Description We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns. This position reports to the Customer Support Team Lead and will contribute to developing a growing team.
What You’ll Do
Provide front‑line support by responding to internal and external questions within agreed SLAs.
Resolve time‑sensitive inquiries related to home closings with empathy and attention to detail.
Take ownership of customer issues and communicate updates and resolutions.
Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
Show customers we care by creating a consistent customer experience.
Identify solutions for inquiries over phone, email and live chat.
Collaborate with development and product to resolve escalated issues.
Deliver customer feedback and requests to product.
Contribute to internal and external documentation.
Assist with updating customer documents to include basic HTML and templating.
What We’re Looking For
Minimum 2 years of experience in customer or technical support.
Excellent written and verbal communication skills.
Strong interpersonal skills, with the ability to build rapport with customers.
Excellent problem‑solving and analytical skills.
Ability to prioritize tasks and manage multiple inquiries effectively.
Experience with ticketing in Salesforce, Intercom, or similar CRM.
A positive and proactive attitude with a commitment to exceeding customer expectations.
Comfortable with learning new technologies, like basic HTML.
Location & Employment This is a full‑time, in‑person position in our Austin, TX office.
Perks & Benefits
Work‑life balance
Competitive Salary
Equity compensation
Medical, Dental, Vision and Life Insurance
Unlimited PTO
401(k) Match
Maternity/Paternity leave
Monthly team get‑togethers (Lunches, social events, sports outings, etc.)
Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr
$250B+
in funds related to residential property transactions, with our platform used in all 50 states and 42 countries.
Mission Simplify the real estate closing experience for all parties.
Vision Provide a secure and efficient transfer of data and funds.
Job Description We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns. This position reports to the Customer Support Team Lead and will contribute to developing a growing team.
What You’ll Do
Provide front‑line support by responding to internal and external questions within agreed SLAs.
Resolve time‑sensitive inquiries related to home closings with empathy and attention to detail.
Take ownership of customer issues and communicate updates and resolutions.
Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
Show customers we care by creating a consistent customer experience.
Identify solutions for inquiries over phone, email and live chat.
Collaborate with development and product to resolve escalated issues.
Deliver customer feedback and requests to product.
Contribute to internal and external documentation.
Assist with updating customer documents to include basic HTML and templating.
What We’re Looking For
Minimum 2 years of experience in customer or technical support.
Excellent written and verbal communication skills.
Strong interpersonal skills, with the ability to build rapport with customers.
Excellent problem‑solving and analytical skills.
Ability to prioritize tasks and manage multiple inquiries effectively.
Experience with ticketing in Salesforce, Intercom, or similar CRM.
A positive and proactive attitude with a commitment to exceeding customer expectations.
Comfortable with learning new technologies, like basic HTML.
Location & Employment This is a full‑time, in‑person position in our Austin, TX office.
Perks & Benefits
Work‑life balance
Competitive Salary
Equity compensation
Medical, Dental, Vision and Life Insurance
Unlimited PTO
401(k) Match
Maternity/Paternity leave
Monthly team get‑togethers (Lunches, social events, sports outings, etc.)
Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr